Hello, I've been waiting for the casino to process my documents for a few days, nothing has happened to this day

Hallo ich warte seit eingen Tagen das dass casino meine Dokumente bearbeitet bis heute ist nix passiert

Dear Meli2304,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you’ve requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I opened an account there a few months ago. And I already uploaded some documents that had not been processed. Now on Sunday I had a payout. Since it says documents are being checked. But why now. I already uploaded documents when I registered. According to the email, it takes up to 5 days but nothing happens.

Ich habe vor einigen Monaten dort ein Konto er?ffnet. Und da habe ich schon einige Dokumente hochgeladen die nicht bearbeitet worden waren. Jetzt am Sonntag hatte ich eine auszahlung. Seit dem steht da Dokumente werden geprüft. Aber warum jetzt erst. Habe ja schon Dokumente hochgeladen als ich mich registriert habe. Laut Email Dauert es bis 5 Tage aber es passiert einfach nix.

One also has to wonder how it is that the casino can have such a good rating with all the complaints that are open here very questionable

Man muss sich auch fragen wie es sein kann das dass casino so eine gute Bewertung haben kann bei all den Beschwerden die hier ge?ffnet sind sehr fraglich

Dear Meli2304,

We would like to inform you that the final stages of testing have started this morning, and all payments and processing will resume on Monday, March 27th. We understand that this has been a frustrating experience for everyone, and we apologise for the inconvenience caused.

As mentioned previously, you should all soon find a goody in your player accounts as a token of our appreciation for your patience and understanding. We hope that this gesture will help make up for the disruption caused by the recent issues.

Again, we apologise for the entire mess and assure you that we are doing everything we can to resolve the situation as quickly as possible. Thank you for your cooperation and continued support.

Best regards,

Scatterhall

But it is also about processing my documents

Es geht aber auch um die Bearbeitung meiner Dokumente

Dear Meli2304,

We would like to take this opportunity to express our sincere appreciation for your patience and understanding during the recent delay in processing payments. We understand that this has been a frustrating time for you, and we want to assure you that we have been working tirelessly to resolve the issue as quickly as possible.

We would like to apologise for any inconvenience this may have caused you and for any stress or worry that it may have caused. Unfortunately, we have been experiencing a larger issue with one of our payment portals, which has impacted our ability to process payments as efficiently as we would like.

However, we are pleased to announce that payments are now moving again, and we will be processing cashouts for our players today. We know that this news will come as a relief to you, and we are working hard to ensure that this delay does not happen again in the future..

As a token of our appreciation for your understanding, we would like to let you know that each player will find a small goodie in their account in the coming days. We hope that this gesture will help to make up for any inconvenience caused and that you will be able to enjoy your time playing on our platform.

Once again, we apologise for any inconvenience caused by the delay in processing payments. We wish you the best of luck with the goodie you will receive soon and look forward to continuing to provide you with the best possible gaming experience.

Thank you for your continued support and understanding.

Sincerely,

Scatterhall / Spinpirate

Before a payout can be made, my account must be verified, which is not the case

Bevor eine auszahlung vorgenommen wird muss mein Konto verfieziert sein was aber nicht der Fall ist

Account is now confirmed, thank you for that, I hope the payment will be made quickly

Konto ist nun best?tigt danke dafür ich hoffe die Auszahlung laufen jetzt auch zügig ab

Thank you, both sides, for the update.

Since all the payments have been resumed from yesterday, please allow a few working days for the funds to reach your account and keep me informed about any further developments. Thank you very much in advance.

I'll keep you posted

Ich werde sie auf den laufenden halten

So no payment has been made yet, although it was supposed to start yesterday

Also bis jetzt ist noch keine Auszahlung raus obwohl es gestern los gehen sollte

So the casino doesn't process the payout as promised that it should happen on Monday, so far there hasn't been 1 payout

Also das casino tut die Auszahlung nicht bearbeitet wie versprochen das es Montag passieren soll ist bis heute nicht 1 Auszahlung raus

@Scatterhall like who s Mt a statement what's going on again

@Scatterhall wie wer s Mt ein Statement was schon wieder los ist

Casinoguru-de.com how can the casino have such a good rating from the casino happening garnix there are people who are still depositing there also because it has a good rating from you the casino belongs on a warning list what the casino does is not nice very many people will not get their money

Casinoguru-de.com wie kann das casino so eine gute Bewertung haben von seitens des casino passiert garnix es gibt Leute die da immer noch einzahlen auch weil es von euch eine gute Bewertung hat das casino geh?rt auf eine warn liste das was das casino macht ist nicht sch?n sehr viele leute werden ihr geld nicht bekommen

Please note that there may still be some processing delays as the casino works to clear the backlog of withdrawals that accumulated during the disruption. However, payments have been processed since last Monday and should be reaching players in the coming days.

We received already several confirmations from players that they received their payments. Have there been any developments regarding your withdrawals, please?

Nothing has happened until today

Nein ist bis heute nix passiert

Scatterhall.com could comment on that

Scatterhall.com k?nnte sich ja dazu mal ?u?ern

Dear players,

We hope this message finds you well. We regret to inform you that it has come to our attention that payments are still being stuck at NodaPay. We were only made aware of this issue Thursday Late afternoon and have been trying to contact NodaPay to resolve it. Unfortunately, we have not been able to get through to them so far.

In the meantime, we want to let you know that Live Chat will be booking the goodies onto player accounts from today onward (one goodie per account waiting). If you have been affected by this issue and are still awaiting your goodie, please get in touch with Live Chat about it.

We understand how frustrating this situation can be, and we appreciate your patience and understanding as we work to resolve this issue. Thank you for your continued support, and we will keep you updated on the progress of this matter.

Best regards,

Scatterhall / Spinpirate

What kind of goodie is that supposed to be

Was soll das für goodie sein

It's very strange what scatterhall.com deducts here, nobody will see their money anyway

Das ist sehr merkwürdig was scatterhall.com hier abzieht keiner wird sein Geld eh sehen

And I also paid out with bank transfers because you only have to transfer money and there are other payment methods

Und au?erdem habe ich mit bank transfers ausgezahlt da muss es Geld nur von euch überwiesen werden und es gibt auch andere Auszahlungs Methoden

We appreciate the updates and acknowledge that resolving the payment provider issue may pose a challenge for the casino. However, it is our stance that players should not have to wait for over a month to receive their winnings. As a result, we will grant the casino one more week to rectify the situation. If we do not receive confirmation from players that they have received their funds by Tuesday next week (11th of April), all ongoing complaints will be marked as unresolved. The casino will have the opportunity to reopen these cases once the issue has been resolved. We hope that the one-week deadline will be sufficient for all withdrawals to be processed successfully. We kindly request that players inform us if they receive their funds by Tuesday. Thank you for your patience and cooperation. 

Yes, that's also good because the casino doesn't deserve such a good rating because there is also the possibility that the payout will be paid out elsewhere

Ja das ist auch gut weil das casino hat nicht so eine gute Bewertung verdient weil es besteht auch die m?glichkeit das die Auszahlung anderweitig ausgezahlt werden

Scatterhall.com how does it look like

Scatterhall.com wie schaut es den aus

Please bear with me till Tuesday, Meli2304. We will update all the opened complaints accordingly after the holiday season. Thank you very much for your understanding.

Disappointingly, it appears that the issue of delayed payments has not been resolved. Despite acknowledging that the casino may not be entirely to blame, we have received reports from several players indicating that the payment provider is unaware of the problem. Furthermore, we have not received any updates from the casino on this matter. As a result, we have decided to close all outstanding complaints as unresolved.

We understand that this decision may be unsatisfactory for players who are awaiting their winnings, but we hope that it will prompt the casino to take action. We hope that the decrease in the casino's rating, as a result of these unresolved cases, will serve as a motivation for them to make the necessary changes. The casino may request that the complaint be reopened in the future if the withdrawal process is fixed. In the meantime, we urge the casino to inform its players about the withdrawal issue and to work diligently to find alternative payment methods for its customers.