I am a regular player on this site. Last night I was playing one of my favorite game Silver Fang I had been playing for approximately 2 hours I was up and down with the winnings during my play time. I got a free spin betting $1.00 and won around $120.. Then approximately an hour later I won free spins betting $1.50 I was very excited I had around $54.00 balance and free spins on this particular game pay and pay big so was very happy. However when the first free spin started the game dropped out and a message came up saying that my request could not be processed by the Management System try again later or contact help desk and quote code 212...you could imagine my stress and worry about what the heck is happening.. I then cleared my cookies and cache on my android and restarted and logged back in and tried to open up the game Silver Fang to be met with the messenge again and again and again.. I then proceeded to make contact on chat to be told they can't do anything they have to alert the Tech Management to look at what has happened. I asked how long this process would take was informed that I would receive an email from them informing me of what happened etc.. Highly disappointed and feeling ripped off I let time take its course and waited 12 hours and still no email or communication I tried to log back into Silver Fang again the same message appearing. When I spoke with support on chat on the 12th hour I was once again told that it is with the Tech Team that they had been sent a request to follow up on my issue. By now I am extremely angry and frustrated beyond words, the support person said that she will follow up on this matter and I will receive a email from the Tech Management.. 24 hours later still no email again I get on chat and told everything to the exact text wording that I was informed of in the 12th hour and now here I am no result, no response and no bloody free spins.. This casino site is dodgy if they can't resolve a issue like this in a timely manner I would hate to think what problems arise with withdrawals.. Let's see how long it takes this site to resolve this serious issue and If i get my free spins.. 

Dear Nakigurl,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance, but, before we do so, please could you advise if there are any other technical issues related to different spheres of the website? Have you experienced any difficulties when logging inside your account or trying to open various games? I believe the problem is only temporary. Anyhow, we will try to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Petronela

Hi Petronela thank you for your update and response to the issue at hand it is relieving to know that the case is being looked into. In regards to the question if I have had difficulty trying to open up other games yes there has been. 

BASKETBALL STAR

WILD NORTH 

SEA HUNTER 

Thank you very much Nakigurl for providing all the necessary information. I will transfer now your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

This situation is becoming ridiculous I still have not had any response from slot joint I just logged back in to see if there had been a resolution and given the same answer it is still with the tech team.. Seriously what the heck is this for real needing some sort of resolution surely 

Juli can you please email me with an update of the progress it has nearly been a week since this happened 

Hello Nakigurl,

Thank you for providing us with the information we requested. We will now try to get in touch with the casino and find more information case.

We would like to ask the Slotjoint Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Hello Nakigurl88,

As per checking with the support team, they mentioned that this complaint has been resolved. We have fixed this error and we can see you were able to play the games mentioned. Should you have any other concern, please do not hesitate to send us an email. 

Yours truly,

SlotJoint Casino

Hello Nakigurl,

Any update regarding your complaint? Thank you in advance for your reply.

Dear Nakigurl,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Sorry for my delay in responding due to the unprecedented times with Covid 19 I have been off line.. SLOT JOINT casino did resolve the issue it took around 2 weeks before I could get back into the game and my free spins were available, and I was given a $25free chip for the inconvenience. Thank you guru for your support with this matter.

That's great news, congratulations! You are very welcome. Thank you for using the Casino Guru complaint resolution center. We will now close the complaint as 'resolved' in our system. Should you need any further help, feel free to contact us.