I have told the casino many times that I'm unable to play the isoftbet games. They say clear cookies/cache but that doesn't work then they say they will pass on t their tech team and I will hear back within the day. Guess what I never heard back..............and there is no way in hell they will give me a managers or supervisors mail address

Dear Missy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I’m not sure how we could be of more help since you have already contacted the casino and it seems to be a technical issue. I have checked terms and conditions, and iSoftBet is not listed as restricted game provider in your country. Could you please advise if you have tried any other devices?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Missy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi yes I have tried with another lap top and same issue

Thank you very much, Missy, for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you - I have asked again today to speak to a manager but they won't.

I would like to ask Slotjoint Casino to join us and help us resolve the player's issue.

ok but there support is useless

We haven't receive any answer from the casino yet. Please note, if you will fail to respond to us within the next 7 days, the complaint will be closed as "unresolved" which could lead to casino rating deduction.

Ill wait

I'll wait

Hello all and thank you.

We will investigate and we will revert back within 24 hours.

yay about time

Hello all, just an update: We have found out the cause of the error and the team has updated the setting. It should take effect within 24- 48 hours, I will keep you guys posted! Apologies for the trouble and thank you so much for your understanding. ??

yay I'll let you know the outcome guru

Thank you Missy, will patiently wait for any news. Keep us updated.

Will do

Hello all and thank you for your patience. ISoftbet games are now up and running for players in New Zealand. Should there be anything else, please do not hesitate to reach us via our 24/7 live chat support.

Thank you and wishing everyone a great day ahead.

It appears to be working now. Thank you for all your help.

Thank you for letting us know that your issue have been resolved, we gladly hear it. Please do not heistate to contact us if you will come across any trouble in the future.

Best regards,

Nick

www.kpvfaw.com