Trying to receive my money   been almost 3 weeks now  sent in all documents   at 1st the said documents to blurry and stuff   resent the exact same ones  3 days later  or maybe more  they say my account is verified   they are days responding back on emails   like I said   been almost 3 weeks playing this get my money back game   

Dear Rob,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for a time frame regarding your delayed withdrawal, but, before we do that please could you confirm that your account has been verified successfully? It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. Nevertheless, I believe we will be able to help you to receive your money as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Hi    yes everything was verified   they did need my swift bank number   which I did send  over a week ago   i 1st withdrew money close to 4 weeks ago  i speak to the people in the chat room  and the just keep telling me they will pass on my concerns    I'm thinking maybe 2 times if heard back from them  basically saying they are processing it    as of monday it kinda funny   will be 4 weeks   i truly dont think they are trying to rip me off   thinking just a poorly run business   and yes this is my 1st withdraw      i did join another site recently    amazing   made a withdraw   money was in my bank account in less than 48 hours   and I sent the exact info as I did to slot joint    kinda funny   documents I 1st sent to slot joint  they said no good  pics blurry  my bank statement didnt show 4 corners     haaaa   it was a pdf file right off my phone   clearly showed everything   so I resent the exact same document back again   and they said everything was good   haaaaaa   thank you kindly for you help    in saying that    i feel if you contact them   they may just go   f him   let's make him wait longer   haaaa  its 1000 dollars I have tried up with them    500 in my account  and 500 pending    thx again  

Thank you very much Rob for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Rob, 

I got familiar with your case. Let's see what the casino's standpoint is. I would like to ask the Slotjoint Casino to reply to this complaint.

We would like to ask again the Slotjoint Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

Hi Rob,

I chatted with representatives of the casino on Skype. There should write a reply soon.

Hello Rob,

I heard back from the support team and they mentioned that this complaint is now resolved. We sent the payout the moment the requested information from you was received. 

Yours truly,

SlotJoint Casino

Thank you Slotjoint team for the reply. Rob, please let me know if you received your winnings.

Hi yes I did receive my winnings thx guys and they are full of shit I waited 6 weeks after they received my documents thx again cheers

Hi Rob,

I'm glad to hear that you received your funds. I will now mark the complaint as 'resolved' in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future.