It does not allow me to enter the withdrawals. Every day I am told that the next day the problem will have been solved for about a month

Δεν μου δ?νει τη δυνατ?τητα να μπω στι? αναλ?ψει?.Καθε μ?ρα μου λ?νε ?τι την επ?μενη θα ?χει λυθε? το πρ?βλημα εδ? και ?να μ?να περιπου

Dear Αλεξανδρο?,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully in the past? Was it your first withdrawal request in this casino or you’ve received payments before? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled for any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thank you very much, Αλεξανδρο?, for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Αλεξανδρο?,

I looked at your complaint and will do my best to help you. I would like to invite Slots 7 Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

We would like to ask the Slot 7 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I have never withdrawn from this casino. I have sent them the documents but I do not have a negative or positive answer.

δεν εχω κανει αναληψη ποτε απο αυτο το καζινο.Του? εχω στειλει τα εγγραφα αλλα δεν εχω απαντηση αρνητικη η θετικη.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.