I have tried to get ahold of customer service months ago about a slot issue and I have heard nothing back.

Now I withdrawal over a week ago and I still have not received it.

I have tried every email I can get ahold of and have multiple return emails saying can not deliver or do not reply to this email as it is not monitored.

I try every day to find the 24 hour live chat and once in awhile I will find it but it's very hard to find and when I hit it it leads me back to thier email. I've tried calling them and the line just goes to busy.

This is the worst customer support experience I have ever been threw. I have all the proof as well

Dear Traseyin316,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals from the casino in the past?

• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Traseyin316,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.