Hi

my complaint is not about money but about harassment! The casino bombarded me with emails all the time! Since I am currently pausing and do not want to play in any casino, this is really annoying! Several times a week I am spammed with advertisements and games! I have asked the casino several times to refrain from this and have pointed out the data protection several times! Since my email is also used for professional reasons, I cannot change it!

Sincerely yours

Hallo

bei meiner Beschwerde geht es nicht um Geld sondern um Bel?stigung! Das Casino bombardiert mich ununterbrochen mit Emails! Da ich zur Zeit pausiere und in keinem Casino spielen m?chte ist das wirklich nervig! Mehrmals die Woche werde ich mit Werbung und Spielangeboten zugespamt! Ich habe das Casino mehrmals aufgefordert das zu unterlassen und auf mehrmals auf den Datenschutz hingewiesen! Da meine Email auch beruflich bedingt genutzt wird, kann ich diese nicht ?ndern!

Mit freundlichen Grü?en

Dear Rene,

Thank you very much for submitting your complaint. I’m sorry to hear about your bad experience. Personally, I would recommend sending an email to [email protected], or their live chat support, but from your message it seems that you have already tried this option. Then I would suggest marking their emails as spam or block the email address altogether.

Since I’m not familiar with gmx.net settings, I’m afraid this is where my ability to help is over.

Please if there is anything else, I could help you with, do not hesitate to contact me, otherwise I will be forced to reject your complaint as unjustified. Thank you for your understanding.

Best regards,

Kristina

Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.