From Monday 4th October I await a credit of 1000 €

They say problems with the processor. Money won however played for real money, not bonuses or free spins

Da lunedì 4 ottobre attendo un accredito di 1000 €

Dicono problemi con il processore. Soldi vinti comunque giocati con soldi reali, non bonus o spin gratuiti

Dear Benedetta,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made any successful withdrawals before? Which method to withdraw your winnings you have opted for? 

Additionally, please, forward any relevant communication between you and the casino to [email protected], or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello and in the meantime, thanks. I have withdrawn other winnings with the same site, they have always credited them to the same card with which I made the payments. While waiting, I have already sent back the various documents that require: copy of recent user invoice, copy of credit paper (with blacked-out numbers) front and back. Copy of bank document certifying that I am really me (????) and valid identity document.

On my chat complaint they tell me they have processor issues. The fact is that in any case the € 1000 is still in the game account and therefore can be canceled and replayed (maybe they hope this?)

The other times in a maximum of 3/4 working days I had the money credited. Now, however, nothing. The emails don't even answer me anymore ..

Let me know if you can have more news. Thanks

Ciao ed intanto grazie. Ho ritirato altre vincite con lo stesso sito.sempre me le hanno accreditate sulla stessa carta con cui ho fatto i pagamenti. Nell' attesa ho già rispedito i vari documenti che richiedono:copia fattura utenza recente, copia cartacredito(con numeri oscurati) fronte e retro. Copia documento bancario che certifichi che io sono davvero io(????)e documento identità valido.

Al mio reclamo in chat mi dicono che hanno problemi con il processore. Sta di fatto che comunque I 1000€ sono ancora nel conto gioco e quindi stornabili e rigiocabili(forse sperano questo??)

Le altre volte in massimo 3/4giorni feriali avevo i soldi accreditati. Adesso invece nulla. Alle mail non mi rispondono neanche più..

Fammi sapere se puoi avere ulteriori notizie. Grazie

Thank you very much Benedetta for your reply. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Benedetta!

I will take care of your complaint from now on. I would like to invite representatives of

Spin Million Casino into this complaint in order to help us resolve the withdrawal issue.

OK thanks. I await developments in the situation.

Ok grazie. Attendo sviluppi della situazione.

No news for me ...?

In live chat they always have the same answers ... Payment processor updates. In the mail they no longer answered me, despite having an identification protocol number. I see it lasts

Thanks for your cooperation

Nessuna news per me...?

In live chat hanno sempre le stesse risposte... Aggiornamenti processore pagamenti. In mail non mi hanno più risposto, pur avendo numero di protocollo identificativo. La vedo duretta.??????

Grazie della collaborazione

We would like to ask the Spin Million Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

hi Tomas. This is the answer in chat. The money hasn't arrived yet, but it's actually no longer in my gaming account. We hope well.

ciao Tomas. Questa la risposta in chat. I soldi non ancora arrivati, .ma effettivamente non sono più sul mio conto gioco. Speriamo bene.

That sounds promising Benedetta! Thank you for letting us know. I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.

Arrived! Thanks for the support!

Arrivati!grazie del supporto!

Great news, Benedetta! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.