I have been registered on SpinMillion29.com since 2022. I requested a withdrawal of $1,000 on 2025-05-15. Since then, I have submitted all the requested documents for identity verification (ID, proof of address, bank statement, etc.). Despite this, my withdrawal requests are constantly being denied without any clear justification, or I am repeatedly asked to submit the same documents. This situation has been ongoing for more than one week, which I find abusive and contrary to your obligations towards players. I am requesting that my withdrawal request be approved, or that I receive a written explanation in case of refusal.

Dear Samperron,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments can complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

• Could you please advise which documents you have already provided and when exactly did you send the last one?
• Have you provided all the required documents as soon as possible and in the correct format? 
• Have you also provided the official letter from your bank as requested by the casino support?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Natalia

Yes, kyc was already done and i sent all the required documents. Ive sent more than enough multiple document from my bank needed for the withdrawl without any sucess.

They changed their website from spinmillion29.com to spinmillion71.com if that can help, still haven’t received my withdrawl when i have sent everything needed for my withdrawl. They just cancel my withdrawls with no good reason…

Thank you very much for your reply, Samperron. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.

Dear Samperron,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Ive sent an email to [email protected]. I gave all information needed and still no answer from them.

Dear Samperron, 

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 20 cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Spin Million Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Spin Million Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime. 

Kind regards,

Natalia