I entered this casino with a welcome bonus, then I played I managed to withdraw 380 and a few cents, beauty more then when I went to withdraw I needed to verify the account they asked me to send documents to my address and I sent them all right I passed the verification then they said I could withdraw I did it again the withdrawal request so they said that to withdraw the first withdrawal without deposit I would need a minimum deposit so I chose the smallest possible right because I didn't know yet I didn't want to trust I deposited 20 reais there I had to play the deposited amount I played right still I got one good money to withdraw there will withdraw again after the requirements are met then ask again and it was pending a few days I went in to find out what had happened that it didn't fall into my account they just said it was to wait for 5 to 7 days so I was waiting when I looked again it was already showing payment processed and when I asked where is the money the same conversation Ha we already paid the lady no there's nothing else to do, the process is just like that, wait 5 to 7 days, I've waited all this period, but so far, no money

Entrei neste casino com b?nus de boas vindas aí joguei consegui levantar 380 e alguns centavos beleza mais aí quando fui sacar precisava de verifica??o da conta me pediram pra enviar documentos meus endere?o e tal mandei todos certinho passei na verifica??o aí disseram que já podia sacar fiz novamente o pedido de saque ent?o disseram que pra sacar o primeiro saque sem depósito precisaria de um depósito mínimo ent?o escolhi o mais pequeno possivel né porque ainda n?o conhecia n?o quis confiar depositei 20 reais aí tinha que jogar o valor depositado joguei né ainda assim fiquei com um bom dinheiro pra saque lá vai de novo sacar depois dos requisitos cumpridos ent?o pedir novamente e ficou pendente uns dias entrei pra saber o que tinha acontecido que n?o caia na minha conta eles só falavam que era pra espera de 5 a 7 dias ent?o fiquei esperando quando olhei novamente já estava mostrando pagamento processado e quando eu perguntava cadê o dinheiro a mesma conversa Ha já pagamos a senhora n?o temos mais nada haver o processo é assim mesmo espere de 5 a 7 dias eu já esperei todo esse período aí mais até agora nada de dinheiro

Hello Priscila,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spin247. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Since when exactly is your account fully verified? When did you request for the withdrawal exactly?

Please note that if it's your first withdrawal it might take up to 14 days after finishing the verification to receive the money.

Looking forward to your answer.

Regards,

Nick

Hello good morning yes this is my first withdrawal request my account is verified since the 10th of May I requested on the 11th of May but it was only processed on the 16th of May

Olá bom dia sim este é meu primeiro pedido de retirada minha conta é verificada desde o dia 10 de Maio eu solicitei no dia 11 de Maio mas só foi processada no dia 16 de Maio

There it says processed on the 11th, but when I ask them about the money they send it to wait saying that the withdrawal was processed on the 16th of May

Aí está dizendo processado no dia 11 mais quando eu pergunto a eles sobre o dinheiro eles mandam aguarda dizendo que o saque foi processado no dia 16 de maio

Hello Priscila,

As the 2 weeks have already passed, I will now forward your complaint to my colleague Natalia who will be assisting you from now on and will try to get in touch with the casino.

Wish you best luck resolving it.

Regards,

Nick

Hi Priscila,

I've reviewed the case and fully understand your concerns. I'll try my best to help you by contacting the casino.

I'd like to invite the Spin247 Casino team to take a part in our conversation and help us resolve the issue. Can you please explain why it's been 2 weeks so far after the withdrawal request was processed but the player is still waiting for her funds?

Looking forward to your cooperation!

Kind regards,

Natalia

I would like to ask the Spin247 Casino to reply to this complaint. I'm extending the timer by 7 more days and, in case the casino fails to respond in the set time frame, I will be forced to close the complaint as ‘unresolved’.

Hi Natalia,

I can confirm that R$380 was processed today. Please can the player now allow 1-5 working days to receive the funds into their account, as it is now down to the procedures of their relevant payment method.

Spin 247

Hello good night I would like to inform you that my case has already been resolved casino spin 247 has already made the payment as promised first I thank everyone from casino guru thank you very much Nick and Natália for helping me in this case ??

Olá boa noite gostaria de informar que meu caso já foi resolvido o casino spin 247 já efetuou o pagamento como prometido primeiramente agrade?o a todos do casino guru muito obrigado Nick e Natália por esta me ajudando neste caso ??

Dear Priscila,

I'm really glad to hear that you've received your funds! Thank you for using the Casino Guru complaint resolution center. I will now mark it as 'resolved' in our system.

Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are always here to help, but I hope you won’t come across a problem like this again.

Best regards,

Natalia