I've been waiting for a withdrawal for 12 days and it was cancelled without reason. During these 12 days, I inquired and was told that there were many withdrawals and it was a bit slower, and now today it's cancelled. Is this casino a scam? What can I do?

llevo 12 días esperando un retiro y ha sido cancelado sin motivo,durante estos 12 días preguntaba y es que había mucho retiro y iba un poco más lento y hoy cancelado,este casino es una estafa?que puedo hacer?

Dear Kuki86,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why your withdrawal attempt was canceled? Is it an internal casino system issue, or it’s related to your account only?
• Have you requested a new withdrawal using the same or some other payment method? Is it still pending in your account?
• Have you made any successful payouts from the casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The account is verified, they told me that it was a department error, I doubt it but hey, one withdrawal was 490 and the other 100 by transfer, now I have requested it again, one for 500 and another for 90 by bank card, let's see Yes there is a possibility, but I doubt that I will be able to collect that money, because during these 12 days they gave me a long time

La cuenta está verificada,me comentaron que fue un error del departamento,lo dudo pero bueno,un retiro era de 490 y el otro de 100 por transferencia,ahora lo he solicitado de nuevo uno de 500 y otro de 90 por tarjeta bancaria a ver si así hay posibilidad,pero dudo que llegue a cobrar ese dinero,porque durante estos 12 días me daban larga

Hello, a question: has anyone collected the money in Spinanga?

Buenas,una pregunta ?alguien ha llegado a cobrar el dinero en Spinanga?

Thanks for your messages.

You can check other complaints against the casino, and players' reviews of the casino here:

https://casinogurues.com/spinanga-casino-resena#tab=js-tab-reputation

https://casinogurues.com/spinanga-casino-resena#tab=js-tab-discussion

• Could you please share a screenshot of your withdrawal requests as they appear in your withdrawal history?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I have already sent you everything by email, I am attaching the withdrawals here

Ya te he enviado todo por correo,adjunto por aquí los retiros

Hello Kuki86,

I am Jakub and from now on, I will be taking care of your complaint.

I would like to invite Spinanga Casino's representatives to join this discussion in order to resolve this issue.

Dear Spinanga Casino,

Could you please provide an update on the status of the player's withdrawal request?

Best wishes,

Jakub

Dear Kuki86,

Meanwhile, if you have any updates regarding your withdrawals, please let us know.

Best wishes,

Jakub

Hello!!! it's still the same in review, the other time it stayed like this for 15 days and they canceled it and this one is going the same way, they tell me that everything is correct that there are delays and nothing

Buenas!!!sigue igual en revision,la otra vez se quedó así 15 días y lo cancelaron y este va por el mismo camino,me dicen que está todo correcto que hay retrasos y nada

Dear Customer,

Thank you for reaching out to us.

We understand the importance of timely withdrawals and apologize for any inconvenience caused by the current delay. Rest assured, we have contacted the relevant team to expedite the process and ensure that your withdrawals are processed as swiftly as possible.

Your patience and understanding are greatly appreciated as we strive to provide you with the best service possible.

Thank you for your continued support and trust in us.

Best Wishes, 

Customer service

Dear Spinanga Casino Customer Service,

What is the anticipated time frame for resolving this issue?

Thank you in advance for your reply!

Best regards,

Jakub

Jakub, thank you very much for helping me, right now they have deposited the money into me, everything is correct, thanks to you they have deposited the money into me after a month

Thanks a lot for everything!!!

jakub muchísimas gracias por haberme ayudado,ahora mismo me han ingresado el dinero,todo correcto,gracias a ustedes me han ingresado el dinero después de un mes

mil gracias por todo!!!

Dear Kuki86,

I'm so glad to hear that your issue has been resolved successfully! I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best wishes,

Jakub