Good evening, while I have declared my gambling addiction to the Adonio NV group, they allowed me to open an account and lose €750, could you help me?

Καλησπ?ρα εν? ?χω δηλ?σει στον ?μιλο κουρασαο Adonio n.v εθισμ? στον τζ?γο μου επ?τρεψαν να ανο?ξω λογαριασμ? και να χ?σω 750€ θα μπορο?σατε να με βοηθ?σετε;

Dear Kallioi,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinit Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise whether your account has been blocked or if it is still accessible to you?
• Have you tried contacting support after you learned your self-exclusion request wasn't granted?
• Could you please share your self-exclusion requests with me? Please share the information with my email at [email protected]
• Could you please advise when was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

I would recommend that you send another request, but this time, include me in the copy of your email.

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Spinit Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to [email protected] (you can include me in the copy at [email protected]) and keep me informed about any further developments.

In the meantime, check other resources and information in our responsible gambling guide found here: http://www.kpvfaw.com/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I requested a ban on 6/28/24 and that was the last day the deposits were made. I have emailed the casino and they replied that they will check it and let me know. The casino account has been banned

Ζ?τησα αποκλεισμ? στι? 28/6/24 και ?ταν και η τελευτα?α ημ?ρα που ?γιναν οι καταθ?σει?. ?χω στε?λει εμαιλ στο καζ?νο και μου απ?ντησαν ?τι θα το ελ?γξουν και θα με π?ρουν ενημερ?σουν. Ο λογαριασμ?? στο καζ?νο ?χει αποκλειστε?

Thanks for your reply and the update.

For us to consider your refund claim, we'll need to review evidence of your attempts at seeking player protection and the responses from the casino/operator.

Please share evidence to support your complaint to my email at [email protected]

Looking forward to your reply.