Waiting from Marc 20 700 still no get

Dear Ofkutis1111,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

KYC its done was play from real money before was win 200 try withdraw them cancel. Money get back then play more win more than 700 so withdraw 700 rest lost this was happened 20 march still waiting them ignore me connect to agent them when I'm ask where my money nobody answer

Thank you for your reply, Ofkutis1111. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.

Thank you very much, Ofkutis1111, for your cooperation. I will now transfer your complaint to my colleague Pavel ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, Ofkutis1111!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: [email protected]. It will not be shared with anyone, including the player. Thank you!

What you mean send you

I am asking the casino to send me an evidence in case they think you have breached their terms.

What you mean breached their terms when I'm deposit more then 1000 pound it's fine when I'm win from my money what I'm deposit their tell I'm breached them terms what it means I'm first time here this breached

Send money to game after 3 month I'm trying withdraw now with bank transfer

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thank you