Hello

I made a deposit in this casino of 50$ taking advantage of the 250% bonus they offered, in the end I managed to make a withdrawal of 100 euros

The withdrawal was made on March 12th and until today I still haven't received any money, I'm starting to get worried because I see many complaints of the same type

I would like to find some help, thanks

Ola

Fiz um deposito neste casino de 50$ aproveitando o bonus que eles ofereciam de 250% , no final consegui por fazer um levantamento de 100euros

O levantamento foi feito no dia 12 de mar?o e até hoje ainda n?o recebi dinheiro nenhum , come?o a ficar preocupado pois vejo muitas reclama??es do mesmo tipo

Gostaria de encontrar alguma ajuda , obrigado

Hello tigaspt03,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinrate Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Was this your first ever withdrawal request in the casino?

When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick

My account was verified on March 10th, two days before the withdrawal and yes it was my first withdrawal request

It was on Thursday (the 23rd) and they always say there was a problem with Nodapay.

Ola Nick

A minha conta foi verificada no dia 10 de mar?o , dois dias antes do saque e sim foi o meu primeiro pedido de saque

Foi na quinta feira (dia 23 ) e eles dizem sempre que houve um problema no Nodapay .

Dear tigaspt03,

Please note that we always recommend to wait at least 14 days to receive a withdrawal one you request for it.

As it has been less, I can only recommend to wait for now. Please let us know within the next week if there's been any update regarding the payment.

My survey has been done for more than two weeks and so far nothing, honestly I've lost hope

O meu levantamento já foi feito à mais de duas semanas e até agora nada , sinceramente já perdi a esperan?a

Dear players,

We hope this message finds you well. We regret to inform you that it has come to our attention that payments are still being stuck at NodaPay. We were only made aware of this issue Thursday Late afternoon and have been trying to contact NodaPay to resolve it. Unfortunately, we have not been able to get through to them so far.

In the meantime, we want to let you know that Live Chat will be booking the goodies onto player accounts from today onward (one goodie per account waiting). If you have been affected by this issue and are still awaiting your goodie, please get in touch with Live Chat about it.

We understand how frustrating this situation can be, and we appreciate your patience and understanding as we work to resolve this issue. Thank you for your continued support, and we will keep you updated on the progress of this matter.

Best regards,

Scatterhall / Spinpirate

We appreciate the updates and acknowledge that resolving the payment provider issue may pose a challenge for the casino. However, it is our stance that players should not have to wait for over a month to receive their winnings. As a result, we will grant the casino one more week to rectify the situation. If we do not receive confirmation from players that they have received their funds by Tuesday next week (11th of April), all ongoing complaints will be marked as unresolved. The casino will have the opportunity to reopen these cases once the issue has been resolved. We hope that the one-week deadline will be sufficient for all withdrawals to be processed successfully. We kindly request that players inform us if they receive their funds by Tuesday. Thank you for your patience and cooperation. 

Disappointingly, it appears that the issue of delayed payments has not been resolved. Despite acknowledging that the casino may not be entirely to blame, we have received reports from several players indicating that the payment provider is unaware of the problem. Furthermore, we have not received any updates from the casino on this matter. As a result, we have decided to close all outstanding complaints as unresolved.

We understand that this decision may be unsatisfactory for players who are awaiting their winnings, but we hope that it will prompt the casino to take action. We hope that the decrease in the casino's rating, as a result of these unresolved cases, will serve as a motivation for them to make the necessary changes. The casino may request that the complaint be reopened in the future if the withdrawal process is fixed. In the meantime, we urge the casino to inform its players about the withdrawal issue and to work diligently to find alternative payment methods for its customers.