Good morning

it is so frustrating, I have been waiting for my payout since November 11, 2023, chat contact, always the same person, rare answer, the company behind this, the same as their other casino, only want to receive and not pay out

Greetings William

Dear grotestorm,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spintornado Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please confirm that you have passed the KYC verification?
• Have you opted for the withdrawal via bank transfer, or cryptocurrency?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

hi

account verifed make with bank

thank you for the time to help me

regards willem

wish you all goods for 2024

Thank you very much, grotestorm, for providing the necessary information. I will now transfer your complaint to my colleague Stefan ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear grotestorm,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Spintornado Casino representative to join this conversation and participate in resolving this complaint.

Dear Spintornado Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan, www.kpvfaw.com