Hello ,

Unfortunately, I have only now read the bad review.

I registered on 08.08 and requested a payment of 450 euros, and I have also verified myself.

So far I have only received an email that the withdrawal request is being processed. The chat cannot be reached because the page will probably be changed and there will be no response to emails!

What can I do here ?

Thank you

Hallo ,

leider habe ich die schlechte Bewertung erst jetzt gelesen .

ich habe mich am 08.08 angemeldet und eine Auszahlung von 450 Euro beantragt , zudem habe ich mich verifiziert.

Bisher habe ich nur eine email bekommen , dass die Auszahlungsanfrage bearbeitet wird . Den Chat kann man nicht erreichen , da die Seite wohl umgestellt wird , auf emails wird nicht reagiert !

Was kann ich hier machen ?

Danke

Dear Bianca,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Hello Kristina,

yes waiting is ok, although several weeks is more than dubious.

The chat is apparently left unchecked and is therefore unavailable.

Nobody reacts by email!

I uploaded everything, everything including the payment has been in process for over 48 hours without any information or answers!

Hallo Kristina ,

ja warten ist ok , wobei mehrere Wochen mehr als unseri?s ist .

Der Chat wird anscheinend ungestellt und ist daher nicht erreichbar .

Per email reagiert niemand !

Ich habe alles hochgeladen, alles samt Auszahlung steht seit über 48 Stunden ohne Info oder Antworten in Bearbeitung!

Dear Bianca,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello Kristina, thank you, I have received the money!

I wouldn't recommend the casino to anyone

Thanks for the support

Many greetings

Bianca

Hallo Kristina , danke ja ich habe das Geld erhalten !

Ich würde das Casino keinem empfehlen

danke für die Unterstützung

Viele Grü?e

Bianca

Awesome news, Bianca. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.