Dragi Stefane,
Hvala vam na pra?enju.
?eleo bih da odgovorim na tvrdnju ulog u vezi sa vi?e naloga i kr?enjem njihovih Uslova kori??enja usluge.
U septembru 2023. kontaktirao sam Stakeov tim za podr?ku nakon ?to sam dobio poruku u kojoj se navodi da je moj nalog mo?da povezan sa drugima. Pitao sam direktno na koje ra?une misle, jer nisam imao pojma. Njihov odgovor je bio da ?nemaju ove informacije" i savetovali su me da potvrdim koji nalog nameravam da koristim.
Jasno sam rekao da ?elim da nastavim da koristim svoj teku?i nalog (Alohahaha768), podneo tra?ena dokumenta, a tim za podr?ku je sve prosledio KIC odeljenju. Ubrzo nakon toga, dobio sam potvrdu da je moj nalog u potpunosti verifikovan i odobren.
"Verifikacia uspe?no potvrda. ?elaem uspehov!"
(?Verifikacija je uspe?no potvr?ena. ?elim vam uspeh!")
?to je jo? va?nije, tako?e sam eksplicitno pitao da li mi je dozvoljeno da nastavim da koristim ovaj nalog — i Stakeova podr?ka je potvrdila da mogu. Na osnovu ovog odobrenja i potvrde, nastavio sam da koristim nalog u dobroj nameri.
Nakon toga, stavio sam opklade sa ukupnim prometom od oko 1.000.000 USD, i tokom ?itavog tog vremena, Stake nikada nije izneo nikakvu zabrinutost ili prigovor. Moj nalog je ostao potpuno funkcionalan i neograni?en.
Tek ?est meseci kasnije, odmah nakon ?to sam napravio tri velika depozita u ukupnom iznosu od oko 20.000 dolara, Stake je iznenada blokirao ra?un – navode?i probleme sa vi?e naloga,
iako sam u potpunosti ispunio sve prethodne zahteve za verifikaciju i bilo mi je dozvoljeno da nastavim da koristim nalog bez ograni?enja mesecima.
?tavi?e, tek sam sada, kroz va?u poruku, saznao da je razlog zbog kojeg Stake opravdava ograni?enje vi?estruki ra?un.
Do sada sam uvek verovao da je problem povezan sa standardnom KIC verifikacijom, ?to je Stake prvobitno tra?io.
Ni u jednom trenutku tokom procesa mi nije jasno re?eno da je osnovni problem vi?e naloga. Ovaj nedostatak transparentnosti izaziva ozbiljnu zabrinutost oko toga kako Stake koristi svoje KIC procedure - potencijalno ne kao pravu proveru identiteta, ve? kao diskreciono sredstvo za zadr?avanje sredstava bez odgovaraju?eg obja?njenja.
Verujem da ovo postavlja ozbiljno pitanje o doslednosti i pravi?nosti Stakeovih praksi sprovo?enja. Ako je postojala iskrena zabrinutost, za?to su mi odobrili verifikaciju, dozvolili dalje depozite i pustili me da nastavim da igram pola godine?
?tavi?e, za?to pravo pitanje — navodno povezano sa multi-ra?unovodstvom — nikada nije otvoreno saop?teno, ve? preru?eno u rutinski KIC proces?
Ako je to bila prava osnova za akciju, trebalo je to otkriti od po?etka, a ne posle meseci neograni?ene aktivnosti i znatnih depozita.
Posla?u pune snimke ekrana ?askanja i transkript na za va?u recenziju.
S obzirom na vremenski okvir i sve dokaze, s po?tovanjem molim da se ovo uzme u obzir prilikom rje?avanja moje ?albe. ?ak i ako Stake odlu?i da se pridr?ava ograni?enja, verujem da bi vra?anje deponovanih sredstava bilo po?teno i odgovaraju?e re?enje.
Hvala vam jo? jednom na va?em vremenu i pomo?i.
Dear Stefan,
Thank you for your follow-up.
I would like to respond to the claim made by stake regarding multiple accounts and a violation of their Terms of Service.
In September 2023, I contacted Stake’s support team after receiving a message stating that my account might be linked to others. I asked directly which accounts they were referring to, as I had no idea. Their response was that they "did not have this information" and advised me to confirm which account I intended to use.
I clearly stated that I wanted to continue using my current account (Alohahaha768), submitted the requested documents, and the support team forwarded everything to the KYC department. Shortly after, I received confirmation that my account was fully verified and approved.
"Верификация успешно подтверждена. Желаем успехов!"
("Verification successfully confirmed. Wishing you success!")
More importantly, I also explicitly asked whether I was allowed to continue using this account — and Stake’s support confirmed that I could. Based on this approval and confirmation, I continued to use the account in good faith.
After that, I placed bets with a total turnover of approximately $1,000,000 USD, and during that entire time, Stake never raised any concerns or objections. My account remained fully functional and unrestricted.
It was only six months later, immediately after I made three large deposits totaling approximately $20,000, that Stake suddenly blocked the account — citing multi-account issues,
even though I had fully complied with all prior verification requests and was allowed to continue using the account without restriction for months.
What’s more, I only learned now, through your message, that the reason Stake is using to justify the restriction is multi-accounting.
Until now, I had always believed the issue was related to standard KYC verification, which is what Stake originally requested.
At no point during the process was I clearly told that the underlying problem was multiple accounts. This lack of transparency raises serious concerns about how Stake uses its KYC procedures — potentially not as a genuine identity check, but as a discretionary tool to withhold funds without proper explanation.
I believe this raises a serious question about the consistency and fairness of Stake’s enforcement practices. If there were genuine concerns, why did they approve my verification, allow further deposits, and let me continue playing for half a year?
Furthermore, why was the real issue — allegedly related to multi-accounting — never openly communicated, and instead disguised as a routine KYC process?
If that was the true basis for action, it should have been disclosed from the start, not after months of unrestricted activity and substantial deposits.
I will send full screenshots of the chat and a transcript to [email protected] for your review.
Given the timeline and all the evidence, I respectfully ask that this be taken into account in the handling of my complaint. Even if Stake chooses to uphold the restriction, I believe returning the deposited funds would be the fair and appropriate resolution.
Thank you again for your time and assistance.
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