Hi

i have a strange problem

I made a deposit of 30€ via btc at sunriseslots and now I can no longer reach the page... firstly, a login takes place via inclave and then kingschance Casino opens and I cannot reach the page with my deposit...

Hallo

ich habe ein merkwürdiges Problem

ich habe bei sunriseslots eine Einzahlung von 30€ via btc vorgenommen und nun kann ich die Seite nicht mehr erreichen… zum einen erfolgt ein Login über inclave und dann ?ffnet sich kingschance Casino und ich kann die Seite mit meiner Einzahlung nicht erreichen…

Dear Mophet,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the Sunrise Slots Casino using a German VPN and I was redirected as well.

Could you please advise when exactly you noticed this?

Did you manage to play with your deposit? Do you have any other funds in your account accumulated prior to this deposit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi

first of all thank you.

could only make the deposit but not play. It's been about three weeks.

I last played there a few months ago, so I have no information about the account either

Hallo

erstmal danke.

konnte nur die Einzahlung machen aber nicht spielen. Ist ca drei Wochen her.

hab vor einigen Monaten davor das letzte mal dort gespielt also habe auch über den Account keine Informationen

Thank you for your reply, Mophet. Have you tried to get in touch with the casino? If there is any relevant communication between you and the casino, please forward it to [email protected].

Tried to contact support several times. I have also received an answer before, but not in relation to my problem

Habe mehrfach versucht den Support zu kontaktieren. Auch schonmal Antwort erhalten aber nicht im Bezug auf mein Problem

Thank you very much Mophet for your cooperation. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Mophet,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Sunrise Slots Casino to the conversation to participate in the resolution of this complaint.

We would like to ask Sunrise Slots Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Mophet,

I tried to get in touch with the casino repeatedly but without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach. I wish I could be of more help.

Best regards,

Peter