I’ve been playing on supabet since late march/early april. While at first I was losing a ton, I then went on a big winning streak. I had asked early on if I needed to be verified I was told by my "VIP" person I did not.

after cashing out $2000 a couple times and it came very fast I thought this site was legit. But then when I had a big win $24,000 I tried to make a big cash out which I found out you can only do $2300 a day to a maximum of 3 active withdraws. The site say 1-3 business days for withdraws but it seems they only paid out Monday nights. I did receive about $10,000 after a couple weeks.

I then had a MASSIVE night and got my account up to about $106,000 on May 10th, this is when everything took a turn, I did the withdraw day by day, got to my maximum amount of $6900 and then a week later my account got slapped with a "block on payment" I had to be verified……

Ive submitted everything they’ve asked AND MORE. Including letters from my banks, all my credit card info, bank statements and much more. It’s now June 5th and it seems they can’t continue to ask for more documents cause I’ve sent everything they’ve asked.

I’ve been bounced around from "vip" person to "vip" person and even got basically blocked from WhatsApp chat as you can see.

I have not played one thing since the big win and won’t until I see payments coming. I’ve done some research and I know winnings over $75,000 go to a higher level with complaints in Canada, I’m going to give them a few more days to get this rectified but I’m basically at the level of it’s time to get some legal advice now.

I’ve been more than patient, jumped through all their hoops and now it’s been almost a month with zero withdraws. If you do the math this could take me up to 4 months to get all the money out.

looking for any help now!

Dear Adam1984,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with SupaBet Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you received a confirmation that your account is fully verified, please ?
• Could you please advise when exactly you made the last successful withdrawal and how many days it took to be processed? 
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used before? 
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I'm not sure if it's ironic or you guys do work that fast, but as of this morning my account is now verified and they have sent me 2 of the 4 current $2300 withdraws.

Have you received a confirmation that your account is fully verified, please ? - It is now fully verified

Could you please advise when exactly you made the last successful withdrawal and how many days it took to be processed? - My last withdraw was beginning of May and it took about 1 week to get it out

Which payment method to withdraw your winnings have you opted for? Was it the same one you used before? - still using interact e transfer, been using that the whole time.

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread. - 2 are now withdrawn the other 2 (of many to come, as this site only allows $2300 a day to a max of 3 withdraws active at a time)

I do feel a lot better now that the account is verified and SOME funds have come out. The fact that it took nearly a MONTH of going back and forth with documents, when we would upload everything they asked for within MINUTES. I will be keeping you in the loop the rest of the way, and hopefully I can get all the funds out over time.

Dear Adam1984,

thank you for your message.

I am pleased to hear that you have begun receiving your withdrawals.

Have you received any further withdrawals recently?

Looking forward to your reply,

Katarina

Dear all,

We have requested the active pending withdrawals to be processed as soon as possible.

Kindest Regards,

SupaBet

Since my account was basically blocked on May 10th while they tried to "verify me", and it took till early June to get verified. I got a few more $2300 withdraws and then we are back to having the run around from the "VIP" team.

In the fine print you will find that if you don't use your account for 30 days they will drop you down to the lowest vip status. This only allowes you to withdraw $750 a day up to a max of $10,000 a month. I still have $92,000 waiting for withdraws. at this rate it is going to take me a YEAR to get all this out. I've requested multiple times to allow for an extra month at least at the original VIP status as it wasn't my fault how long the verification process went. the SECOND they asked for anything I sent it, then would take DAYS for a reply.

I've now also gone another week with no withdraws come through......back to days for replies. The worst part is I wont continue to play on this site until I get the money out....so they are losing potential of winning back their winnings while I have to wait however long to get these funds out. This has been the most painful experience by any online casino.

Dear Adam1984,

thank you for your message and update.

Dear SupaBet Casino,

thank you for your message.

Could you please provide an update on the status of Adam1984's withdrawal requests?

Dear Adam1984,

We would like to thank you so much for your patience. Please, be informed that we have escalated the issue to the payments team and your three withdrawal requests are about to be completed as soon as possible.

Thank you again for your understanding!

Best regards,

Supabet Casino Team

I've now sent 4 emails with no reply to my VIP manager about why I was dropped in VIP status after finally getting verified. I've now reached he $10,000 limit for the month...... I just can't believe if you actually win big how hard this site makes getting the funds out, I'm now still waiting on $88,000 on the $106,000 that I won almost 2 months ago....

Dear Adam1984,

thank you for your message and update.

Could you please confirm if you are actively gambling at this casino, or if your intention is solely to withdraw funds?

When was the last time you played at this casino, please?

Have you received any news from casino recently, please?

Looking forward to your reply,

Katarina