more than 12 days since I made the withdrawal I don't receive any reply

not even the casino chat says anything

even they said wait 7 working days

always making an apology

those who love their money do not deposit in this super new casino

mais de 12 dias que fiz o saque n?o recebo nenhuma resposta

nem o chat do casino diz nada

ates eles dizia para aguarda 7 dias uteis

sempre colocando uma descul′pa

quem tiver amor ao seu dinheiro n?o deposite nesse casino super nova

Dear calieloliveira,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you managed to pass the verification? Have you made any successful withdrawals before?

When exactly did you request this withdrawal?

Please, also forward any relevant communication between you and the casino to [email protected]. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you very much calieloliveira for your reply. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. Your cooperation in this matter is highly appreciated. 

Hello calieloliveira,

I have reviewed your case and will now attempt to contact the casino to see if I can help.

We would like to invite Supernova Casino to join the conversation and participate in the resolution of this complaint.

Hello. Hope you are well!

Withdrawal was processed on the 19th of November to the BTC wallet of the customer.

Hello Supernova Casino, thank you for the information.

Dear calieloliveira,

Can you confirm you have now received your payment?

Yes!

it worked out!

I have already received payment!

thanks

sim!

deu certo!

ja recebi o pagamento!

obrigado

Dear calieloliveira,

I'm glad to hear that your issue got resolved.

I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.