Hello I've been waiting for a payout for over 2 weeks but superseven casino isn't responding to my emails and live support isn't working anymore. I also got an email that superseven will close on February 9th and is no longer accessible! Are our payouts still safe, what can I do?

Hallo ich warte seit über 2 Wochen auf eine Auszahlung aber superseven casino antwortet nicht auf meine mails und live Support funktioniert nicht mehr. Ausserdem habe ich eine Mail bekommen das superseven am 9 Februar schlie?t und nicht mehr zug?nglich ist ! Sind unsere Auszahlungen noch sicher was kann ich machen ?

Dear aliyesil6210,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals from the casino in the past? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, I had previously had successful withdrawals without any problems and my documents are fully verified because I have previously received withdrawals and the winnings were won without a bonus. The problem is that this casino is closing soon because I got an email that it ends on February 9th and was therefore also notified that I should withdraw my money by February 9th but live support is no longer available and my emails are no longer being answered . Thanks and best regards

Hallo ich hatte vorher schon erfolgreiche Auszahlungen gehabt ohne Probleme ausserdem sind meine Dokumente vollst?ndig verifiziert weil ich schon vorher Auszahlungen erhalten habe und die Gewinne sind ohne Bonus gewonnen worden. Das Problem ist das dieses casino bald schlie?t weil ich eine eMail bekommen habe das es am 9 Februar endet und wurde deswegen auch benachrichtigt das ich mein Geld Auszahlen soll bis zum 9 Februar aber live support ist nicht mehr erreichbar und auf meine Emails werden nicht mehr geantwortet. Danke und mit freundlichen Grü?en

Dear Thomas, I did not request a withdrawal but a payment that I did not receive, did you even understand what I wrote? Superseven closes on February 9th and no longer pays out and not only me but many players now have the problem with the payout because the casino no longer answers nor pays out anymore they are no longer available you understand.. Thanks in advance and best regards

Lieber Thomas ich habe keinen Rückzug beantragt sondern eine Auszahlung die ich nicht erhalten habe, haben sie mich überhaupt verstanden was ich geschrieben habe? Superseven schlie?t am 09 Februar und zahlt nicht mehr aus und nicht nur ich sondern viele Spieler haben jetzt das Problem mit der Auszahlung weil casino nicht mehr antwortet auch nicht mehr auszahlt die sind nicht mehr erreichbar verstehst du .. Danke im voraus und mit freundlichen Grü?en

Dear aliyesil6210,

Dear Thomas, I did not request a withdrawal but a payment that I did not receive, did you even understand what I wrote?

I assure you this is a translation problem only. I understood well the word 'Auszahlung', but the automatic translation from English to German translates the word sometimes differently. It's not something I can control. I apologize for the confusion.

Would you be able to forward the last feedback from the casino regarding your payout to my email [email protected]? Much appreciated.

Hello dear Thomas today money was transferred to my bank account all good and many thanks for everything best regards to casino guru team you are the best

Hallo lieber Thomas heute wurde geld auf mein bankkonto überwiesen alles gut und vielen dank für alles liebe grü?e an casino guru Team ihr seid die besten

Dear aliyesil6210,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

www.kpvfaw.com