Withdrawal is taking forever. They promise everything to be processed within 3 business days. It has been a week. Live support just says the same thing every time, customer service doesn’t answer through email. I just want my money.

Dear Jacobervin,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Hello,

They are not requiring verification on my account. I just keep getting the run around from them. I don’t think i’ll ever get this money. How can a few hundred dollar withdrawal still be in processing for this long. I have never had an issue like this with any other casino. Are you able to reach out?

It has now been 14 days with still no money received. Please reach out to this casino to help me receive my money. I appreciate you guys!

Thanks for the update.

Could you please share your communication with the casino regarding your delayed payout? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

Looking forward to hearing from you.

Regards,

Email sent! Thanks

Can you guys please reach out to the casino? They keep saying its processing.. we’re approaching 3 weeks now.

Can you guys please help out? Still have nothing from them.

Thank you very much, Jacobervin, for providing the necessary information. I will now transfer your complaint to my colleague Martin ([email protected])

who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hi Martin,

Are you able to get a hold of the casino? Im worried I won’t ever receive this withdrawal.

Hello Jacobervin,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. I understand you are worried, but I assure you we will do everything we can to resolve the issue. As the first order of business, I would like to invite the Talismania Casino representative to enter the discussion.

Dear casino representative, could you please check the case and explain to us what happened? I understand that there is a possibility of the casino being overwhelmed by a large number of withdrawals, but is there a particular timeframe, in which Jacobervin can expect his withdrawal to be processed?

Thank you Martin

Dear all

Kindly be informed that customer withdrawal is complete and paid out.

Best Regards

Talismania Team

Dear Talismania Casino representative,

thank you very much for the update. I will leave this complaint open until Jacobervin confirms his withdrawals have been paid out.

Dear Jacobervin,

can you please confirm your money has been paid out?

Dear Jacobervin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Martin
www.kpvfaw.com