Hello

I made 1 sucessfull withdrawal from this casino for 477$ and they paid out it after few days,

About a week ago I requested withdrawal of 700$ and got forced to pass KYC, which I did, I verified my ID document, scanned my face, and verified phone number and mail however It couldn't be finished because their automatic verification seems to be broken ( I noticed that some person there had same issue, he described it in discussion section of this casino )

3 days later after I made verification I received 700$, I played little more and decided to withdraw rest of balance so requested withdrawal of 1950$.

Yesterday I got mail that Tether.bet closed my account due reason of unsuccessful verification

I think this is pure scam, First of all they just paid out 700$ after verification but 1950$ they couldn't and secondly I was not the first person that met same problem with verification ( I was verified but the process couldn't be completed), I think this broken automatic verification feature in their website is just a backdoor to not pay customers that won bigger amounts.

Dear jailletcl38,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

Could you please forward me the email from the casino regarding the closure of your account? Kindly include all the communication between you and customer support as well as any other evidence that could be relevant to the investigation of your case. My email address is [email protected].

Have you accumulated your winnings with or without an active bonus?

What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello

I just sent an email.

I did not have any active bonus, I played slots, roulette, sports.

Thank you very much, jailletcl38, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear jailletcl38,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite tether.bet Casino representative to join this conversation.

Dear tether.bet Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello

I contacted today their live chat support, they literally don't care about this complain and probably won't reply at all

I'm going to file a complain to their license operator but I as it is "curacao" license, I guess it won't help much to get my money...

This casino should be rated as 0 for their scamming practice...

Dear jailletcl38,

I've been able to get in touch with the casino representative outside of this thread.

Could you please clarify, if you have been using VPN while visiting tether.bet Casino website?

Thank you

Hello

No I did not use VPN while using tether.bet

Dear jailletcl38,

I am waiting for further clarification from the casino outside of this thread. I will keep you updated.

Thank you for your patience.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi, I guess this casino is a pure fraud, with their approach when I contacted them I don't thinks so they will reply in this complain. Their ranking should be 1/10 for scamming people in that way.

Dear jailletcl38,

I was able to get in touch with the casino, however they didn't provide evidence to support their claims. Since we cannot reject the case based on the description of the situation only, we have no other choice than to close this complaint as 'unresolved.'

The casino can reopen this case, if they will be willing to cooperate.

Best regards,

Mirka

www.kpvfaw.com