We’ve reopened this complaint at the request of TikiTaka Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.
Dear alexgensel,
We are so sorry for the delay in handling your case. We truly appreciate your patience.
We would like to kindly draw your attention to the following articles from our Terms and Conditions:
9.1 :- The Website may only be used for personal entertainment purposes only. The following activities are strictly prohibited and will be considered a material breach of these General Terms and Conditions:
- using the Website for commercial purposes or in someone else’s name or interest;
- engaging in any fraudulent activities, including, without limitation, using any credit/debit cards or other payment methods or funds not belonging to you,cases were funds are recalled/disputed;
- using any form of cheating or other means of gaining an unfair advantage or influence, including, without limitation, making use of a software error, loophole or bug, using software or hardware to automate, distort or influence the outcome of bets;
- colluding with other customers or third parties. This includes, without limitation, playing in the interest of others, sharing information, cooperating or coordinating with others;
- using unfair betting patterns or strategies, such as equal, zero or low margin bets, bets with minimal risks, hedge betting, or otherwise placing bets in such a way that in our opinion the system is being abused, guaranteed win is achieved, or the risk is minimized;
- engaging in money laundering, terrorism financing or any other criminal activity;
- threatening, harassing or abusing other customers or members of our staff;
- attempting to attack, gain unauthorized access to, or hinder operation of, the Website, the servers on which the Website is stored, or any server,computer or database connected to the Website, attempting to circumvent our security systems;
- attempting to copy, reverse engineer, decompile, modify, derive source code or other information from the software connected to, or used by, the Website, as well as attempting to remove or obscure any proprietary notices placed on such software, or use it for any other purpose than personal entertainment;
- attempting to sell or transfer your account to other persons or to acquire accounts of other persons.
9.4 : - Should we arrive at a reasonable suspicion that you have engaged in a fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following action, at our sole and absolute discretion, with or without notice:
- immediately block your account and suspend your access to the Website and/or its services, suspend all pending withdrawal requests and other payments to you for the period of investigation;
- permanently close your account with the Website and all other partner websites on our platform and deny any future use of the Website and the partner websites;
- void any winnings obtained, cancel any pending withdrawals and confiscate the real money balance of your account;
- void any bonus balance on your account and/or limit your future participation in our bonus and promotional offers or deny them to you;
- contact the relevant authorities to inform them of any suspected illegal activity and/or to collect any payments that you owe to the Company.
We hope this clears things up for you.
Best regards,
TikiTaka team
