I submitted a withdrawal request almost a month ago and it still hasn't been processed.

The casino claims the delay is due to a high volume of requests.

Realice una petición de retirada hace casi un mes y todavía no se ha procesado.

El casino alega que el retraso se debe a un alto volumen de peticiones.

Dear camaleonrojoafricano,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TikTok Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

• Have you made successful withdrawals from the casino in the past? No, this was my first withdrawal.
• Could you confirm that you've passed KYC verification? Yes, I have an email confirming it.
• Have you accumulated your winnings with the help of a bonus? I haven't used any bonuses at this casino.

• ?Has realizado retiros exitosos del casino en el pasado? No, era la primera retirada que realizaba.
• ?Podrías confirmar que has pasado la verificación KYC? Sí, tengo un correo que lo confirma.
• ?Has acumulado tus ganancias con la ayuda de un bono? No he utilizado ningún bono en este casino.

Thank you very much, camaleonrojoafricano, for providing the necessary information. I will now transfer your complaint to my colleague Martina ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear camaleonrojoafricano,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite TikTok Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Payment made.

Thank you very much for your help.

Pago realizado.

Muchas gracias por su ayuda.

Dear camaleonrojoafricano,

That′s wonderful! I am so glad to hear that! We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Martina Bennett

www.kpvfaw.com