Dear Sir or Madam,

I made a profit of EUR 4,000.00 at Tipico Casino. I was really happy about it and had the payment paid to my bank account at about 0:45 at night.

I waited about 5 days for the payment. Now I was taken aback because the money wasn't there yet.

When I researched my online Tipico account, I was horrified to find that the payment was canceled at around 8:30 a.m. on the same day the payment was made, paid back into the online casino and paid in full in EUR 125.00 steps (max ) was allegedly gambled by me. Of course I didn't do that.

After doing some research, I found that I am not the only one affected and Tipico very often deducts this stitch at higher winnings.

I consciously say that Tipcio is pulling this trick, because with common sense it is clear that I was not hacked or anything like that, as a hacker would try to transfer the money to his account and not to pointlessly downplay the profit. The only person who has something from this process is Tipico himself, since the credit does not have to be paid out and the customer can be accused of gambling addiction.

I find it astonishing that I read forum entries from 2014, in which exactly that is described and Tipico can still pull off this stitch without consequences. I actually thought that a well-known company like Tipico is serious. Well thought wrong.

The problem has been reported to Tipico. I was held up for about 6 weeks until I finally received the notification that no outside influence could be found. So money is gone!

With the hope that you can help me in some way I stay

Best regards

Bilal

Sehr geehrte Damen und Herren,

ich habe im Tipico Casino einen Gewinn von 4.000,00 EUR erzielt. Ich habe mich riesig darüber gefreut und habe in der Nacht um ca. 0:45 die Auszahlung an mein Bankkonto angewiesen.

Ich habe ca. 5 Tage auf die Auszahlung gewartet. Nun wuurde ich stutzig, da das Geld noch nicht da war.

Als ich in meinem Online Tipico Konto nachgeforscht habe musste ich erschreckenderweise feststellen, dass die Auszahlung am selben Tag der Auszahlung um ca. 08:30 storniert wurde, wieder in das Online Casino eingezahlt wurde und komplett in 125,00 EUR Schritten (max. Einsatz) angeblich von mir verzockt worden ist. Natürlich habe ich das nicht gemacht.

Nach einigen Recherchen habe ich festegestellt, dass ich nicht der einzige Betroffen bin und Tipico diese Masche sehr oft bei H?heren Gewinnen abzieht.

Ich sage bewusst, dass Tipcio diese masche abzieht, denn mit einem gesunden Menschenverstand ist das klar, dass ich nicht gehackt wurde oder ?hnliches, da ein hacker versuchen würde das Geld auf sein Konto zu überweisen und nicht sinnlos den Gewinn runterzuspielen. Die einzige Person, die etwas von dieser Vorgang hat, ist Tipico selber, da nun das Guthaben nicht ausgezahlt werden muss und man dem Kunden die Spielsucht vorwerfen kann.

Ich finde es erstaunlich, dass ich Foreneintr?ge lese von 2014, in denen genau das beschrieben wird und Tipico diese Masche immernoch abziehen kann ohne Konsequenzen. Ich dachte eigentlich, dass ein namenhaftes Unternehmen wir Tipico seri?s ist. Tja falsch gedacht.

Das Problem wurde an die Tipico gemeldet. Ich wurde ca. 6 Wochen hingehalten, bis ich schlie?lich die Benachrichtigung bekommen habe, dass keine Fremdeinwirkung festgestellt werden konnte. Also Geld ist Weg!

Mit der Hoffnung, dass Sie mir auf irgendeine Art und Weise behilflich sein k?nnen verbleibe ich

Mit freundlichen Grü?en

Bilal

Dear Bilal,

Thank you very much for submitting your complaint through our website. I’m very sorry to hear about your negative experience.

Could you, please, forward your game history together with any relevant communication between you and the casino to my email [email protected]?

I am not sure if we will be able to help you with this issue, but we will try our best. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina,

I have sent you the requested documents as I was able to.

Thank you so much!

Hi Kristina,

ich habe dir die gewünschten Unterlagen, so wie es mir m?glich war, zugeschickt.

Vielen Dank!

Thank you very much Bilal for your reply and email. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Bilal,

I looked at your case and emails and understand your situation. I will contact the casino and see what can be done.

We would like to ask the Tipico Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Bilal,

I tried to contact the casino repeatedly, but it failed to reply. I’m afraid, there is not much that can be done without their cooperation. I will mark the complaint "unresolved" in our system. I understand, this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. There's also an option to contact the Malta Gaming Authority (https://www.mga.org.mt/support/online-gaming-support/) and submit a complaint there. It's a good licensing authority and has better options and tools to help players. Please let me know if you need help with filling the form or how the MGA responded if you can manage to do this on your own ([email protected]).

Best regards,

Peter

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Since the casino failed to reply despite the reopen request, the status of the complaint will change back to "unresolved".