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Dear Andrew,

Unfortunately, Your withdrawal request has been rejected by the provider. This sometimes happens and we are investigating what might have caused it. 

Do You have an active Perfect Money account? It's better to use it as an alternative payment method. 

Regards,

Triumph Casino.

Where do I go from here as money was taken from my account no problem . I’m not using perfect money . Also I’ve verified . It’s showing the 500 withdrawl is showing as

Dear Andrew,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, all have a major influence. Could you please confirm that this was your first attempt to withdraw funds? If you have been advised by the casino to create a new account with a specific payment method, I would strongly recommend following the advice. Please let us know if this information was helpful. Looking forward to hearing from you.

Best regards,

Petronela

Yeah they it’s winnings no bonus. They said they will try again as the payment provided Rejected payment. But the provider was able to accept money from then transfer it to triumph. so makes no sense geographically licence etc. so you think it’s fine to set up a perfect money account it’s not a scam to say oh look we sent the money as you requested into perfect. Knew it’s a legitimate route of payment . They are asking me to create a banking money account not a new casino account . Yes first withdrawl was rejected by the provider even though I submitted all docs and verified. by tommmorow we will see if the second attempt works . I’ll try n set up a perfect money account I’ll chat with my bank.

I set up a perfect money now my balance at the caino is 0 . They are a scam company as my card has now been charged several trasactions in Russia. They have obviously tried to scam me . I’ve informed the police

How the f**k have they got games they got there they must be pirate versions

Just had someone who sounds Indian on phone claiming to be from triumph asking for moms maiden name etc etc to make sure my withdrawl goes through. I’m just going to not take the win and get my ￡300 euros back. It’s a disgrace

Just callled me a black bar steward as I would not give them details they wanted. Rediculous.

Thank you very much Andrew for providing all the necessary information and I'm truly sorry to hear about the unpleasant development. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Andrew,

I looked at your complaint and will do my best to help you. I would like to invite Triumph Casino into this conversation. Can you give us some explanation of whole situation and why is this player experiencing problems with withdrawal?

We would like to ask the Triumph Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.