Still waiting for my winnings from 9/9/21.

They keep saying they have escalated my payout but I think this timeframe is ridiculous. I am suppose to be a VIP.

Dear Chanelle,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that the payment is still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Have you received any winnings from this casino in the past?

Could you please confirm that this is the correct link for the casino? https://www.azurehand.com/

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The winnings were from my daily free spins. You make a deposit then for 7 days you get 10 free spins on the game they choose. I played for hours to get up to $1200. I have had previous wins through free spins and they were paid out. It is still pending I have spoken with them 3 times, they apologise and say they will escalate it. I have had many payouts from this casino previously.

Yes the web address is correct.

Wasn't there any maximum cashout applied to your winnings since they have been accumulated from Free Spins?

No this has never been the case, there is an amount to play through first which I did.

Thank you very much, Chanelle, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Chanelle,

I would like to ask you for an advice on how to access this casino, as the link you have provided leads to a certain page which does not seem to be leading anywhere.

I would like to know if there is a certain VPN needed to access the casino successfully, or certain web browser. Any other tips would be useful as well. You can provide all these information to my email address: '[email protected]'.

Azure hand is also trueblue, it’s exactly the same. When you become VIP it swaps names to azurehand.

Hello again Chanelle,

Thank you for your suggestion. I will now try to contact the casino's representatives and invite them into this complaint in order to help us with resolving your issue.

Greetings all,

Apologies, I've been unavailable for a few days. I will review the case and get back to you here the beginning of next week. Thanks for your patience and understanding.

Best wishes,

Nick and Azure Hand

Dear Nick and Azure Hand,

I will set a 7 day timer for you, please let us know once you will acknowledge any develpment.

Greetings all,

I have been informed that payment has been issued on your behalf Chanelle, let us know when that comes in!

Best wishes,

Nick and Azure Hand

Dear Chanelle,

I will set a timer to 7 days for you, so you can inform us once you'll receive your withdrawal.

Thank you, I’m still waiting, will let you know.

Payment has been received, thank you so much for your help!

Hello Chanelle!

I am delighted to see the good news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.