Hello, I need to know which is the regulatory entity of this casino to report through my lawyer.

The casino is not licensed to operate in Spain. From the mobile phone, you cannot see the Terms and Conditions, but nevertheless, you can register and select Spain. When I find out, I ask in the chat and they tell me that if they can, that they have an international license and then it turned out not to. The Safe Gambling management in Spain tells me that I can claim everything for fraud through my lawyer. Before starting a lawsuit with this casino and with another of it. Property (bronze casino) send an email and they answer that it is my fault when:

1. I do not know the terms and conditions displayed on mobile devices.

2. Your casino gives the option of Spain at registration. Why do they stop registering if it is prohibited?

Hola, necesito saber cual es el ente regulador de este casino para denunciar a través de mi abogada.

El casino no tiene licencia para operar en Espa?a. Desde el móvil no deja ver los Términos y Condiciones pero sin embargo si deja registrarse y seleccionar Espa?a. Cuando me entero pregunto en el chat y me dicen que si pueden, que tienen licencia internacional y luego resultó ser que no. La dirección de Juego Seguro en Espa?a me dice que puedo reclamarles todo por fraude a través de mi abogada. Antes de iniciar pleito con este casino y con otro de la misma. Propiedad (bronze casino) envío un mail y me contestan que la culpa es mía cuando:

1. No sé visualizan los términos y condiciones en los dispositivos móviles.

2. Su casino da la opción de Espa?a en el registro. Porque dejan registrarse si está prohibido?

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found https://www.timessquarecasino.com/general-terms-conditions/?lang=en:

"Registration is prohibited to residents of the USA, Turkey, Israel and Singapore as well as residents of any other country where prohibited by local laws. It is your responsibility to know whether the registration or use of an Account is allowed within your jurisdiction. We are under no obligation to refund any funds you may have wagered or won through such account."

It means that a player is responsible to check if their country is listed between restricted jurisdictions.

Maria, could you please confirm, that you haven’t used a VPN (Virtual Private Network) to alter your location, when opening the account. Your confirmation is essential for this case and I’m not asking this to get you in trouble, I’m just trying to understand how the casino handles its own rules. Lastly, please advise if you have any withdrawal pending or you have lost all your winnings. Is there any active balance available in your account?

Regarding your query about the Licensing Authority, please click on the Validator located on the bottom of the website.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards, 

Petronela

Exactly the same as in bronze casino. I used the link that was sent to me by advertising to my email, I have followed that link. No VPN Network, but the link that the casino sent. The terms and conditions are not visible from the mobile device so I did not see the prohibition BUT I CONFIRM THAT THE CASINO IN ITS DROP-DOWN INCLUDES SPAIN when selecting a country.

I have no pending withdrawals but I am going to claim each and every deposit. I understand that the casino at the moment that knows that I am from Spain because I register with my address in Spain is not entitled to process any Deposit. I also have a conversation with a certain Charles who informs me that they DO have the authority to function here in Spain

Exactamente igual que en bronze casino. Yo use el enlace que me enviaron de publicidad a mi correo, he seguido ese enlace. Ninguna Red VPN, si no el propio enlace que enviaba el casino. Los términos y condiciones no están en modo visible desde el dispositivo móvil por eso no vi la prohibición PERO SI CONFIRMO QUE EL CASINO EN SU DESPLEGABLE INCLUYE ESPA?A a la hora de seleccionar un país.

No tengo retiros pendientes pero si voy a reclamar todos y cada uno de los depósitos. Entiendo que el casino en el momento que sabe que yo soy de Espa?a porque me registro con mi dirección en Espa?a no está legitimado para procesar ningún Deposito. Además tengo una conversación con un tal Charles que me informa que SI tienen autoridad para funcionar aquí en Espa?a

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you

Muchas gracias

Hello Maria,

I looked at both your complaints. In the other case the rules of the casino aren't compatible with our Fair Gambling Codex because the casino accepts players from restricted countries that are stated in their own T&Cs and lets them deposit and play. In this case, Spain is not a restricted country, so if you registered, deposited money and lost it, the casino didn't break any rules. I'm afraid, I will have to reject this complaint and we will focus on the other one.

Best regards,

Peter