hello this complaint is in regard to a casino called cash out 7 7AUS and they offer a free $500 bonus and you can withdraw if you win over 1500. But once you go to collect, they want you to send 10% of your winnings to them so $4000 is $400. That doesn’t sound right to me. I have every bit of screenshot and information that would be needed. If you guys think that there is something wrong with this that I can give to you to help me sort this out please. They’ve blocked me from the Account. They won’t answer the messages back And it’s highly frustrating because it didn’t say anything about depositing. Thank you and I appreciate any advice or help with getting getting this money..

i have plenty more screenshots

Dear mcloyyyy201517,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with www.co77aus.com.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any deposits in the casino at all?
• Could you please share the communication in which excessive deposit amounts were requested from you? My email is [email protected]
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did the casino request any documents from you for verification purposes?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Thank you very much, mcloyyyy201517, for providing the necessary information. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you mcloyyyy201517 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask www.co77aus.com for their help in resolving this complaint. We would like to know why the player's account was blocked and what we can do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter