Vavada Casino! What do you think you're doing?! How am I supposed to understand this? This is blatant lawlessness, reminiscent of the '90s! People are working, investing their money, hoping to try their luck, and what about you? Are you deceiving people? I made a deposit in Tron cryptocurrency of $500, didn't take any bonuses, didn't play your slots, just honest Baccarat with live dealers! And what happened? Thanks to luck, I doubled my deposit to $1009. I was overjoyed, thinking, "Finally, an honest casino!" But as soon as I requested a withdrawal, the circus began!

Every day it's the same: "Your deposit is being verified. Please wait." How long should I wait? You say withdrawals take a day? It's already been seven days! Seven days, guys! What are you checking? Are you scrutinizing my Tron under a microscope? Or maybe you've gathered the board of directors to decide whether to give me my money?

The deposit is in crypto! Not cash, not cards—pure cryptocurrency! I didn't break any rules, didn't play with rogue bonuses, and yet, instead of honestly releasing my winnings, you make me wait! This is deception; it's a slap in the face to honest players!

Here's what I think: establishments like yours should be shut down! You disgrace the industry, erode people's trust in casinos, in games, in business as a whole! I hope my feedback reaches those who can influence you. Stop mocking the players, release my winnings—I won them fair and square! Don't make me write more angry reviews because this is just the beginning!

Vavada, mend your ways before it's too late. Otherwise, your rating will drop like a worthless bet!

Казино Vavada! Вы что себе позволяете?! Это как понимать? Это же чистой воды беспредел, который напоминает 90-е годы! Люди работают, вкладывают деньги, хотят испытать удачу, а вы? Вы что делаете? Обманываете народ? Я сделал депозит в криптовалюте Tron на 500 долларов, никаких бонусов не брал, ни в какие ваши там слоты не играл, только честный Бакара с лайф-дилерами! И что? Благодаря удаче удвоил депозит до 1009 долларов. Радости моей не было предела, думал: "Вот оно, честное казино!" Но как только я запросил вывод, начался цирк!

Каждый день одно и то же: "Ваш депозит проверяется. Ждите". Сколько ждать? Сутки вывод, говорите? Уже семь дней прошло! Пять дней, Карл! Что вы там проверяете? Мой Tron под микроскопом изучаете? Или, может быть, совет директоров собрали, чтобы решить, отдавать ли мне мои деньги?

Депозит в крипте! Не нал, не карточки — чистая криптовалюта! Я не нарушал никаких правил, не играл на левые бонусы, а вы вместо того, чтобы честно вывести выигрыш, заставляете ждать! Это ведь обман, это плевок в лицо честным игрокам!

Вот что я скажу: таких, как вы, нужно закрывать! Вы позорите индустрию, вы разрушаете доверие людей к казино, к играм, к бизнесу в целом! Надеюсь, мой отзыв дойдет до тех, кто может на вас повлиять. Хватит издеваться над игроками, выводите мой выигрыш — я его честно выиграл! Не заставляйте меня и дальше писать гневные отзывы, потому что это только начало!

Vavada, исправляйтесь, пока не поздно. Иначе ваш рейтинг полетит вниз, как бездарная ставка!

Dear vsehoyiat32,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification, investigation of the gameplay, or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Thank you for your response and for clarifying the situation.

Please note that I have not been requested to complete the KYC process up to this point. However, I am fully prepared to undergo the necessary verification immediately, should it be required.

Regarding the 14-day waiting period, I understand and accept it, provided the casino establishes a definitive and clear deadline for processing my withdrawal. My main concern is that without a set timeframe, the process could potentially drag on indefinitely, which is unacceptable.

I kindly request that the casino confirms a specific deadline for the completion of the withdrawal. This would provide reassurance and help avoid unnecessary stress or confusion moving forward.

Thank you for your time and assistance. I look forward to hearing from you soon.

I am addressing you with the utmost indignation! Almost two weeks have passed, and my money has not been withdrawn! What kind of circus are you organizing there? Every day you feed me with breakfast: "Wait", "Checking". How long can we wait?! Two weeks to check the deposit and withdraw funds is no longer a delay, it is a real mockery of clients!

I demand specifics! I don't need your general phrases and promises. Give me a precise withdrawal deadline. Or is your policy to drag out time until the client forgets about his money? If you are unable to set a specific deadline, this indicates a complete mess in the operation of your system.

Instead of behaving like a professional casino, you are turning the withdrawal process into a real quest! I warn you: if the situation is not resolved soon and no exact time frame is given, I will raise this issue on all available platforms. Stop mocking your clients!

I expect your immediate response with a clear withdrawal deadline. Don't waste my time with excuses.

Я обращаюсь к вам с крайней степенью возмущения! Уже прошло почти две недели, а деньги мои так и не выведены! Что это за цирк вы там устроили? Каждый день кормите завтраками: "Ждите", "Проверяется". Сколько можно ждать?! Две недели для проверки депозита и вывода средств — это уже не задержка, это настоящая насмешка над клиентами!

Я требую конкретики! Не надо мне ваших общих фраз и обещаний. Дайте точный срок вывода средств. Или у вас политика такая — тянуть время, пока клиент не забудет про свои деньги? Если вы не способны установить конкретный дедлайн, это говорит о полном беспорядке в работе вашей системы.

Вместо того чтобы вести себя как профессиональное казино, вы превращаете процесс вывода в настоящий квест! Я предупреждаю: если ситуация не решится в ближайшее время и не будут названы точные сроки, я подниму этот вопрос на всех доступных площадках. Хватит издеваться над клиентами!

Ожидаю вашего немедленного ответа с ясным сроком вывода. Не тратьте мое время на отговорки.

Thank you for your reply. Please allow me to ask you a few questions to clarify your situation:

Have you made any successful withdrawals from this casino before?

Could you please confirm if you passed the full KYC verification?

Did you accumulate your winnings with or without a bonus?

What types of games did you play?

Thank you for your reply.

However, I would like to remind you that two weeks have passed since my withdrawal request, and the casino is still in no hurry to fulfill its obligations.

I have already provided all the necessary information:

I did not undergo KYC verification, as I was not required to do it, but I am ready to do it at any time.

I played exclusively live games, in particular baccarat.

I didn't use any bonuses.

Why do you keep asking the same questions instead of solving the problem? My patience is running out. I don't expect excuses, but concrete actions and set deadlines for withdrawal of funds.

Спасибо за ваш ответ.

Однако, хочу напомнить, что прошло уже две недели с момента моего запроса на вывод средств, а казино всё ещё не торопится выполнять свои обязательства.

Я уже предоставил всю необходимую информацию:

KYC-проверку я не проходил, так как меня её не требовали, но я готов это сделать в любое время.

Я играл исключительно в live-игры, в частности, в баккару.

Я не использовал никаких бонусов.

Зачем вы повторно задаёте те же вопросы, вместо того чтобы заняться решением проблемы? Моё терпение уже на исходе. Я ожидаю не отговорок, а конкретных действий и установленных сроков вывода средств.

Thank you very much, vsehoyiat32, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear vsehoyiat32,

I have just reviewed your case, and I am sorry to hear about your difficulties with the withdrawal process. I will assist you by contacting the casino to see what can be done once they respond.

Dear Vavada Casino,

I would like to invite you to join this conversation to help resolve the player's complaint. Could you please provide more information regarding this case? Specifically, I would like to know the current status of the player's withdrawal request and when they can expect it to be processed from your side.

I look forward to hearing from you. If you have any supporting evidence, please feel free to send it to my email at [email protected].

Kind regards,

Natalia

Hello vsehoyiat32 and Natalia,

Our security team has identified prohibited strategies used in the user's gameplay. We've already sent a request to the provider to verify this information.

At the moment, we're still awaiting a response from the provider.

As soon as we receive the reply, I'll update the complaint with the final results and provide evidence to Natalia ([email protected]), if any.

Thank you for your understanding!

Thank you for your prompt response, Vavada Casino. We'll await more information from you as soon as you get the report from a game provider.

Dear casino representatives!

Please explain why you spent two weeks pulling the wool over my eyes, claiming that you were checking my cryptocurrency deposit? You claimed that it was a matter of "checking a transaction", and now you're suddenly accusing me of using some kind of illegal strategies. What kind of circus is this? How should I understand this?

If you claim that I violated the rules, why didn't you report it immediately, but waited two weeks? It's clear that this is an attempt to come up with a reason to refuse to withdraw money. You contradict yourself! First "cryptocurrency check", now "provider check". What's next - accuse me of "breathing incorrectly" during the game?

I played exclusively live dealers, baccarat, did not use bonuses and acted strictly within the rules. What other strategies can there be in a live game? This is a game of chance, and if I am lucky, this is not a reason to delay the payment of my funds.

I demand from you:

Stop delaying my withdrawal.

Provide clear evidence to support your allegations.

Provide specific timeframes for resolving this issue.

If you continue this farce, I will be forced to contact the regulators and raise my complaint on all available platforms.

I'm waiting for your response with specific facts, and not more empty excuses!

Уважаемые представители казино!

Объясните, пожалуйста, зачем вы целых две недели вешали мне лапшу на уши, заявляя, что проверяете мой депозит в криптовалюте? Вы уверяли, что дело в "проверке транзакции", а теперь внезапно начинаете обвинять меня в использовании каких-то запрещённых стратегий. Это что за цирк? Это как понимать?

Если вы утверждаете, что я нарушил правила, почему вы не сообщили об этом сразу, а тянули две недели? Ясно же, что это попытка придумать повод для отказа в выводе денег. Вы сами себе противоречите! Сначала "проверка криптовалюты", теперь "проверка провайдера". Что дальше — обвините меня в том, что я "неправильно дышал" во время игры?

Я играл исключительно в live-дилеров, в баккару, не использовал бонусы и действовал строго в рамках правил. Какие ещё стратегии могут быть в live-игре? Это игра на удачу, и если мне повезло, это не повод затягивать с выплатой моих средств.

Я требую от вас:

Прекратить откладывать вывод моих денег.

Предоставить чёткие доказательства ваших обвинений.

Назвать конкретные сроки решения этого вопроса.

Если вы продолжите этот фарс, я вынужден буду обратиться в регуляторные органы и поднять свою жалобу на всех доступных платформах.

Жду вашего ответа с конкретными фактами, а не очередных пустых отговорок!

Hello vsehoyiat32,

We received a confirmation from Evolution stating that you used opposite betting strategies along with a participant from another project. The provider confirmed the violations, the information is accurate.

Furthermore, after checking your gaming activity, we're sure that such behavior is not typical for real users. For this reason, we kindly ask that you refrain from misleading our project.

However, there was a mistake on our part. Our support managers initially provided an incorrect reason for the delay in funds. We regret the situation and understand the frustration it caused. Going forward, communication will be more transparent.

To sum up, despite the communication mistake, the rules of our project were violated. The information has been confirmed by the provider. In this case, we'll withhold the entire withdrawal in the amount of 1.009 USD and won't return the deposit. Your account has been blocked.

P.S. Dear Natalia, I've sent you an email to ([email protected]) with the evidence. Please check it. Feel free to ask if you have any questions.

Dear casino representatives,

Your explanation is simply absurd! What "opposite bets" and "another project"? What sense does this make to me? I played exclusively baccarat, risked my own money and did not use any bonuses. All I did was play fairly and win.

And now you decided to confiscate not only my winnings, but also my deposit? This is completely unacceptable! How can you first delay the withdrawal of funds under the pretext of "verifying the cryptocurrency", and then come up with accusations that have nothing to do with reality?

Provide evidence for your accusations! And if your accusations are based on the work of the "provider", explain how these "strategies" could violate your rules if I played exclusively live dealers without bonuses.

I insist on reviewing your decision and returning at least the deposit. If you continue to ignore justice, I will be forced to contact the regulators and raise this issue on all possible platforms.

Your behavior not only violates the principles of fair play, but also destroys trust in your project.

Уважаемые представители казино,

Ваше объяснение просто абсурдно! Какие "противоположные ставки" и "другой проект"? Какой мне в этом смысл? Я играл исключительно в баккару, рисковал своими деньгами и не использовал никаких бонусов. Всё, что я сделал, — это честно играл и выиграл.

А теперь вы решили конфисковать не только мой выигрыш, но и мой депозит? Это совершенно недопустимо! Как можно сначала задерживать вывод средств под предлогом "проверки криптовалюты", а затем придумывать обвинения, которые не имеют никакого отношения к реальности?

Предоставьте доказательства ваших обвинений! И если ваши обвинения основываются на работе "провайдера", поясните, как эти "стратегии" могли нарушить ваши правила, если я играл исключительно в live-дилеров без бонусов.

Я настаиваю на пересмотре вашего решения и возврате хотя бы депозита. Если вы продолжите игнорировать справедливость, я вынужден буду обратиться в регуляторные органы и поднять этот вопрос на всех возможных платформах.

Ваше поведение не только нарушает принципы честной игры, но и разрушает доверие к вашему проекту.

Hello vsehoyiat32,

We apologize for the initial misguidance regarding the transaction check with the payment system. Our team understands the difficulties and negative impact this may have caused.

Nevertheless, the provider's statement is sufficient evidence for us to confirm the violation. Please pay attention to the "Terms and Conditions" section, specifically clause 16.1.6, which outlines the prohibition of using opposing bets and engaging in illegal profit generation. All relevant evidence has been provided to the moderator for this complaint

In addition, it's important to note that prohibited tactics include not only the use of bonuses while playing live games but also other methods that lead to unfair game outcomes.

Following our final decision, your account has been suspended, and the withdrawal has been fully withheld due to the use of fraudulent gaming strategies.

Thank you, Vavada Casino, for providing all the necessary information.

Dear vsheoyiat32,

The casino has shared a report from the game provider with us. After a thorough review, we have concluded that the casino has acted in accordance with its terms and conditions. You have played for only a few minutes, and the information from Evolution indicates that all the bets you made were opposing bets against another player. This type of behavior is prohibited by the casino's terms and conditions, specifically clause 16.1.6, which states: "Use of special game strategies for illegal profit or money laundering, including but not limited to card counting and the use of opposing bets." I recommend refraining from such strategies in your gameplay, as they often breach the terms of most online casinos and lead to the confiscation of funds.

For these reasons, we must reject this complaint. Thank you for your understanding, and we apologize that we couldn’t assist you further in this matter. Please feel free to reach out if you encounter any issues with this or any other casino in the future.

Regards, 

Natalia