Hello,

VAVE advertises that all withdrawals for cryptocurrency deposits are instant—unlike other casinos. Today, I requested a withdrawal and assumed I would receive my crypto balance immediately in my wallet. Unfortunately, nothing has arrived yet.

I then contacted support and even showed them the place where it says withdrawals are processed instantly. However, support said I would have to wait – they couldn't tell me how long. They also claimed that they don't offer instant crypto withdrawals.

This clearly contradicts the statement on their website.

Hallo,

VAVE wirbt damit, dass bei Einzahlungen mit Kryptow?hrungen alle Auszahlungen sofort erfolgen – im Gegensatz zu anderen Casinos. Heute habe ich eine Auszahlung beantragt und bin davon ausgegangen, dass ich mein Krypto-Guthaben sofort auf meinem Wallet erhalte. Leider ist bis jetzt nichts angekommen.

Ich habe daraufhin den Support kontaktiert und sogar die Stelle gezeigt, an der steht, dass Auszahlungen sofort bearbeitet werden. Der Support meinte jedoch, dass ich warten müsse – wie lange, konnten sie mir nicht sagen. Zudem haben sie behauptet, dass sie keine sofortigen Auszahlungen mit Krypto anbieten.

Das widerspricht eindeutig der Aussage auf ihrer Webseite.

Dear talalm988,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear talalm988,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.