I won 20,000 hryvnias at this casino, I started withdrawing, they blocked the ability to withdraw, they told me to provide a bank statement, I gave it to them, after which they deleted my account

Виграв на данному казино 20000 гривень, почав виводити вони заблокували можлив?сть вивисти, сказали надати виписку з банку я ?м ?? надав, п?сля чого вони видалили м?й аккаунт

Dear keni5454,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you manage to make any successful withdrawals? Could you please advise if you passed the KYC verification before the casino blocked you?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear keni5454,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.