ive had 2 wins here and both were refused petty reasons, ive made a deposit and wont even give me that back

Dear Turks80,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you clarify the reasons why your two withdrawals have been declined? Have you accumulated your winnings with a bonus play in both cases, or without? Additionally, could you confirm that you have completed KYC verification successfully? Without verifying your account, you won’t be able to receive any withdrawal. I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi, For the first payment of $500 it was refused as i played a restricted game, i didnt know there was restricted games and they took the 500 of me. now if they took the restricted game amount of me then i could understand that but to tak it all is very bad.

The second payment was for $150 and apparently this time i used to many free bonuses, now if i won from the previous bonus i could understand this but i didnt, they keep sending me free chips then when its time to withdraw no you cant

thanks darren

Thank you very much Turks80 for providing all the necessary information. I will transfer now your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks very much for your help.

Hi Darren,

Could you please forward the conversations with the casino regarding the issue to my email address ([email protected]) or upload screenshots here? That would be very helpful, thanks.

Hi Darren,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Hi, sorry i dont have any of the chats, most of it was done tho online chat or they didnt respond

I see Darren, let's ask the casino for an explanation. I would like to ask the Vegas Rush Casino to reply to this complaint.

Thank you, ive also made another deposit, won another 150 and that has gone passed the 3 buissness day to verify it thanks

We would like to ask the Vegas Rush Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

Hello Darren,

I tried to contact the casino repeatedly, but there was no response. There is not much I can do now without the help from the casino. As a last resort, you could submit a complaint to the Curacao Gaming Authority (http://www.gaming-curacao.com/). There is a contact form at the bottom of the page. It's not the best license out there, but they might be able to help. Please let me know how the gaming authority responded (my email address: [email protected]). The only thing I can do now is to mark the complaint as unresolved. This will affect the overall rating of the casino. I understand, this isn't a satisfactory solution to your issue. However, the decrease of rating caused by unresolved complaints could change the casino's approach. I really wish I was of more help.

Best regards,

Peter