Hello there

I have been fortunate enough to play through my bonus and win 8000. I have submitted documents but I can't see if they have been approved - I have thus tried to look for a support email but to no avail… how long can I expect to wait before they verify me, and the money gets cashed out? I can see from Trustpilot and earlier cases that there is a lot of trouble with this casino and this is making me nervous.

Best, Gabsen

Hejsa

jeg har v?ret heldig at gennemspille min bonus ogs? vinde 8000. Jeg har indsendt dokumenter men kan ikke se om de er blevet godkendt - jeg pr?ver derfor at lede efter en support mail men forg?ves… hvor lang tid kan jeg regne med der g?r f?r de verificerer en, og pengene kommer ud? Kan jo se fra trustpilot og tidlige sager at der er meget b?vl med verde casino og derfor bliver jeg nerv?s

mvh gabsen

Dear Gabsen,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Gabsen

Congratulations on your win!

Please kindly refer to the latest e-mail sent, in order to complete KYC.

Kind regards

I've seen it and uploaded a picture with my credit card, but you don't accept that, do you? Can hardly have it closer to my head? ??

Jeg har set den og uploadet et billede med mit kredit kort, men det accepterer i ikke eller? Kan n?sten ikke have det t?ttere p? mit hoved? ??

Now I've been approved, but can't press anything when paying out!? What happens?

Nu er jeg blevet godkendt, men kan ikke trykke p? noget ved udbetaling!? Hvad sker der?

I apologize to verde casino - after being in contact with you and getting the necessary information from verde casino, everything is in perfect order and I apologize for my complaint ??

this case can be closed and I can highly recommend verde casino!

Jeg undskylder verde casino - efter at have v?ret i kontakt med jer og f?et forn?dne oplysninger af verde casino s? er alt i sk?nneste orden, og jeg beklager min klage ??

denne sag kan godt lukkes og kan varmt anbefale verde casino!

Dear Gabsen,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

www.kpvfaw.com