I am reaching out to ask for help with the following issue:

I have made some deposits on this website and played for a few days, but only noticed the feedback after some time... I have accumulated 352 Euros in my account and to my surprise, the withdrawal status remains as ''pending''.. I play on several sites including: betclic, betano, bwin, casinodeportugal, solverde and many others, and normally it only takes about 2 hours for account verification and the withdrawals are almost instantaneous... I have contacted the support team and they tell me that withdrawals can take up to 7 days?? An ethereum withdrawal doesn't usually take more than 2 hours... I suspect that this website might be a scam.

Venho por este meio solicitar ajuda pelo seguinte:

Iniciei alguns depósitos neste site e joguei por alguns dias porem apenas vi os feedbacks do mesmo passado algum tempo... Consegui acumular 352 Euros na minha conta e para meu espanto, o levantamento nao sai de ''pendente''.. Jogo em vários sites nomeadamente : betclic,betano,bwin,casinodeportugal, solverde e muitos outros e normalmente para verificarem a conta levam em media de 2 horas e as retiradas sao quase instantaneas... Contactei a equipa de suporte e dizem me que os levantamentos podem demorar ate 7 dias?? Um levantamento por ethereum nao leva mais de 2 horas ... Cheira me que este site e um scam

Dear davelalala,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello!

They asked me to send a selfie with the document and so I did! I sent it as requested now I will wait.

They refused my first withdrawal so I continued playing and reached 1400 euros! I hope you help me with the withdrawal and that everything goes well because I really need this money! Thanks CasinoGuru

Ola!

Pediram para enviar uma selfie com o documento e assim eu fiz! enviei como pedido agora irei aguardar.

Recusaram o meu primeiro levantamento por isso continuei a jogar e cheguei aos 1400 euros! Espero que me ajudem a fazer levantamento e que tudo corra bem porque preciso mesmo deste dinheiro! obrigado CasinoGuru

Kristina i would like to ask you to please change the Amount: from €352 to €1400.

They rejected my withdrawal for €352 so I played a little bit more and managed to get a big win and extended my balance for €1400. I have submited all the documents but they didnt aprove yet. Also requested 2 withdrawals 1 for €400 and other for €1000.

Looking for your answer,

Thank you

All documents are submited.

Hello,

I am waiting for 2 cashouts of 450 Euro + my account was sucessfully KYC verified.

Why doesn't anyone respond?

Porque é que ninguém responde ?

Dear davelalala

According to our records, all your withdrawal requests are approved by the casino.

Please kindly let us know if the issue persists.

Kind regards

Dear davelalala,

Have you received your withdrawal from the casino yet?

Dear davelalala,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.