hi

make payout several times get good now make payout still wait

the answer I get very busy with payout I hear nothing set several times email thanks for your time

regards

willem

Dear grotestorm, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Do I understand correctly that you made several successful withdrawals from this casino in the past?

Have you accumulated your winnings with or without an active bonus?

When was the last time you communicated with customer support about your issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Veronika 

have had contact with the chat many times, very friendly people, the same answer every time, very busy, the bonus is coming, I know it is 10 x deposit, I don't feel so good anymore, I have remained very calm, but I am so disappointed, dealing with each other with high 

respect in trade with me I have all the chat emails and screenshots I really can't believe being treated like this if you want the screenshots and emails I hear it thank you very much for the effort I really appreciate this I always had a brain hemorrhage years ago so I want 

me Don't worry too much then 

Willem

willem04:22:35 pm Chat now     louise04:22:47 pm Hi there! How can I help you today?      willem04:22:56 pm hi louise here willem     louise04:23:06 pm Hello willem     willem04:23:10 pm hi just wanted to let you know that I have made a review and just wanted to let you know for the record     louise04:23:34 pm What do you mean?     Schermafbeelding%202023-10-04%20om%2016.19.42.png

     louise04:24:42 pm I'm sorry for your waitI will forward it againAnd hope it will be done soon     willem04:25:34 pm I now Louiseyour chat 10 stars you can read in my revieuw     louise04:26:43 pm Yes and thank you so much for that, we are here to help you guys as much as we could     willem04:26:57 pm good day Louise     louise04:27:11 pm Have a nice day too, bye bye 

     You archived the chat

hi

here again the 1000 euro from 19 September I get hour ago 2000 euro stil pending

thanks veronika

Dear grotestorm,

Thank you for your responses. Could you please specify when exactly you made the 2000€ withdrawal request? Do you have any other pending withdrawals as well?

hi

veronika

payout from 22-09-2023 stil pending 2000i payout

the other 19sept 1000 euro get yesterday

regards willem

Dear grotestorm, please let me know if you received the second payout or if we should investigate the matter.

good morning 

Veronika 

very disappointed in this casino had contact on Monday morning they had a lot of payouts whether I was willing to pay 1000 euros on Monday and not received the other 1000 euros today communication not so good add some chat kind regards 

Willem

willem09:00:00 am 

Alright, we have a backlog of processing, so we need to send out a lot to customers. I can get a smaller amount through faster, like 500€, for instance, but I need to ask you first and then my colleagues.

willem 11:57:45 am 

1000 euro now end of week also 1000 euro ?

1000 euro todayyou say this monday     louise09:01:11 am Sorry but we in live support do not process withdrawals and have no influence over them.

I will forward it     willem09:01:33 am you contact Monday with payout     Schermafbeelding%202023-10-12%20om%2009.01.57.png

     louise09:03:19 am I will forward it to finances now     willem09:03:55 am We made an appointment anyway, LouiseLouise finds it very disappointing, we make an appointment, I do what you said to split, I don't like this, it's a pity

ouise11:49:39 am yes this one 2023-09-22 17:48:46 withdraw | 2000.00 EUR     willem11:49:52 am yes     louise11:49:53 am one moment please willem one moment please - I'm trying something.Would you mind if we split it?     willem11:52:57 am split?     louise11:53:29 am divide, yes      willem11:54:38 am do not understand Louise sorry you means     louise11:55:57 am Alright, we have a backlog of processing, so we need to send out a lot to customers. I can get a smaller amount through faster, like 500€, for instance, but I need to ask you first and then my colleagues.      willem11:57:45 am 1000 euro now end of week also 1000 euro ?1000 euro today     louise11:58:43 am one moment I ask for you      willem12:08:39 pm you be there?     louise12:08:53 pm yes I am - I wait      willem12:09:15 pm ok sorry Louise     louise12:10:40 pm no problem you are there ?     willem12:10:48 pm yes     louise12:10:57 pm you get today 1.000€ and then you have 1.000€ in the balance please enter then a new withdraw with 1.000€ again  we get it      willem12:12:13 pm must I cancel payout?     louise12:12:20 pm no no the finance office do it Please don't do anything now, only later when you see 1,000€ in your account, then please request a withdrawal again.

hi veronika

i have got the money today 1 hour ago

thanks for kindly help

regards

willem

Dear grotestorm,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

www.kpvfaw.com