When i won, i gave my friend my password to change it. In between my friend made his account, with whom i don,t have any relation, and today my account with 6,200eur was blocked because violating rules duplicating account. I really don't have any any relation with my friend's account, i live in BiH, he lives in Austria, and why would i made another account when i had money on my own account? really havent made or tried any fraud, those are two completely different accounts.

Is there any solution to this?

Dear mmss12,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vulkan.bet Casino, however sharing your login information with a third party is universally prohibited in online casinos.

You should strictly access your account by yourself, otherwise, you open yourself to accusations of fraud, collusion, or multi-accounting like in this situation, in addition to confiscation of your funds.

Please let me know if there is any other information I overlooked, otherwise, we'll be forced to reject your complaint as unjustified.

Best regards,

Tomas

Dear mmss12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.