Zdravo Veronika, vasileioulamprin
Mo?emo potvrditi da je iznos od 1.447,48 EUR odbijen sa bilansa igra?a u skladu sa Uslovima i odredbama:
?16.3.
Ako vam je pogre?no dodeljen bilo koji dobitak kao rezultat bilo koje ljudske gre?ke ili bilo kakve gre?ke, defekta ili gre?ke u softveru, ili neuspeha relevantnog proizvoda za igre ili softvera da radi u skladu sa pravilima relevantne igre (?Gre?ke "), tada Kompanija ne?e biti du?na da vam isplati takve dobitke i odmah ?e obavestiti Kompaniju o gre?ci i saglasni ste da refundirate sve takve dobitke koji su vam mo?da ispla?eni kao rezultat takve gre?ke ili gre?ke.
11.1.2.
kori??enje nepo?tene prednosti ili uticaja, uklju?uju?i iskori??avanje gre?aka, rupa ili gre?aka u na?em softveru, kori??enje automatizovanih plejera; ili iskori??avanje ?gre?ke";"
Po?ev?i od 26.01 do 29.01 igre (navedene u nastavku) su sadr?ale gre?ku, gde se saldo igra?a nije oduzimao, ali su se pobede uvek upisivale. Tako je oko 144 igra?a iskoristilo ovu prednost i poku?alo da dobije dobitak preko postoje?e gre?ke. Kao rezultat toga, svi bilansi takvih igra?a su vra?eni u stanje ?pre po?etka igre".
igre:
Teksa?ki Holdem Bonus
Tekas Holdem Poker
Oasis Poker Classic
Poker Teen Patti
Autor ?albe je po?eo da igra Teksas Holdem Bonus igru 27.01.2024 10:31:26 sa stanjem od 154,58 EUR.
Povla?enje igra?a u iznosu od 154,58 EUR je shodno tome potvr?eno.
Izvinite zbog prouzrokovanih neprijatnosti.
Pozdravi
Hello Veronika, vasileioulamprin
We can confirm that the amount of 1,447.48 EUR was deducted from player's balance in accordance with the T&Cs:
"16.3.
If you are incorrectly awarded any winnings as a result of any human error or any bug, defect or error in the software, or the failure of the relevant games product or the software to operate in accordance with the rules of the relevant game ("Errors"), then the Company will not be liable to pay you any such winnings and shall immediately inform the Company of the error and you agree to refund any such winnings that may have been paid to you as a result of such error or mistake.
11.1.2.
using an unfair advantage or influence, including the exploitation of bugs, loopholes or errors in our software, the use of automated players; or the exploitation of an "error";"
Starting from 26.01 and till 29.01 the games (listed below) contained a bug, where the player's balance was not being deducted, but the wins were always credited. Thus, around 144 players used this advantage and tried to gain the winnings via the existent bug. As a result, all the balances of such players were reverted to the state of "before the game initiation".
Games:
Texas Holdem Bonus
Texas Holdem Poker
Oasis Poker Classic
Poker Teen Patti
The author of the complaint started playing Texas Holdem Bonus game at 27.01.2024 10:31:26 with the balance of 154.58 EUR.
The player's withdrawal amounting 154.58 EUR was confirmed accordingly.
Sorry for inconveniences caused.
Regards
Izmenjeno
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