On March 9, 2023, I received €9106, however, vulkanvegas casino until today's date, March 29, 2023. he did not verify the account even though I sent them an email several times with all the necessary documents, also vulkanvegas casino has the same answer every time as on their Chat that verification time is needed...

I would like to know how long they have the legal right to withhold the verification of the account and when they finally verify it, how long does the payment to the account take?

Please, if it is at all possible to solve my problem, since you are obviously the only one who can do it.. Thanks in advance..

9.03.2023.dobio sam 9106€ me?utim vulkanvegas casino do dana?njeg datuma 29.03.2023. nije napravio veritifikaciju ra?una iako sam im nekoliko puta slao mail sa svim potrebnim dokumentima,tako?er vulkanvegas casino svaki put ima isti odgovor kao i na njihovom Chatu kako je potrebno vrijeme provjere...

Zanima me koliko imaju pravo zakonski zadr?avati veritifikaciju ra?una i kad ga napokon veritificiraju koliko vremenski traje isplata na ra?un ?

Molim Vas ako je ikako mogu?e da rije?ite moj problem budu?i da ste Vi o?ito jedini kojima to polazi za rukom..Unaprijed zahvalan..

Dear dadan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents specifically you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hello all,

We'd like to confirm the player has received 500 eur already.

Currently, there are no active withdrawal requests.

Regards

The account has finally been verified and the payment is not yet visible on my account...

In expectation...

poz!

Ra?un je napokon veritificiran a isplata jo? nije vidljiva na mom ra?unu...

U i??ekivanju...

pozz!

Thanks for the reply to both parties.

Dear dadan,

Let’s stay positive and hope for some good news regarding your withdrawal. Please keep us informed about any new developments.

€500 on the account....another €8600?!?

€1000 to be processed from Thursday

500€ na racunu....jos 8600€ ?!?

1000€ na obradi od cetvrtaka

Hello, they refused the payment of €1000 because they want me to take a picture of their aircash card again in order to verify it, even though it has already been verified. I did it a second time and now I'm waiting for the payment again. could make a payment for the first time, they do not have a concrete answer, but repeat the same thing. With this sequence of events, I can probably expect a payment of €9,000 within a year, I have never experienced something like this in any online casino. Please, if you can influence a faster payment, please let me know do it. And let me add that they refuse to pay me to the Visa bank card that they verified, there is no logic!!!

Pozdrav,odbili su isplatu od 1000€ jer ponovo ?ele da im slikam aircash karticu kako bi napravili veritifikaciju iako je ve? veritificirano.Napravio sam to ve? drugi put i sad opet ?ekam isplatu.Pitam se ima li ovome kraja ,a na upit kako su mi mogli napraviti isplatu prvi put nemaju konkretan odgovor nego ponavljaju jedno te isto.Ovakvim slijedom doga?aja vjerovatno mogu o?ekivati isplatu od 9000€ kroz godinu dana ,ovako ne?to nisam do?ivio ni u jednom online casinu.Molim Vas ako ikako mo?ete utjecati na br?u isplatu da mi to napravite.I da dodam kako mi odbijaju isplatu na bankovnu karticu Visa koju su veritificirali,nema logike!!!

Hello dadan

Can you please specify the disputed transaction IDs? Since the ones we see - are successfully confirmed by the Casino.

Regards

Thanks for the update, dadan.

Could you please specify which withdrawal requests were confirmed and which have not? Did the amount that was confirmed by the casino reach your bank account? How much of the requested amount reached you already?

Thanks in advance for your reply.

€2,300 was paid into my account

€1000 pending approval

€6,800 remains

my second card was verified and for now I am making daily payments of €1000

Na racunu mi je uplaceno 2300€

1000€ se ceka odobrenje

ostaje 6800€

verifikovana mi je druga kartica i za sad radim dnevne isplate po 1000€

I don't pay, but I make payments of €1000

neplacam nego radim isplate po 1000€

The translator did not translate the last sentence correctly

Prevodilac nije preveo zadnju recenicu kako treba

my payment was refused because I have to take a picture of the card that was verified by them again and now they are keeping me on hold again for a few days

isplata mi je odbijena jer ponovo moram slikati karticu koja je od njih verificirana i sad me drze opet na cekanju par dana

Please help me ... now my card on which the payments were made (500, 800, 1000) was rejected, I no longer have the card ... all the ones I submitted are not accepted ... why was my card rejected on which the payments were made and to which I thought we should make a complete payment

Pomozite mi molim vas ...sad mi je odbijena kartica na kojoj su obavljene isplate(500,800,1000)ja kartica vise nemam ...sve koje sam prilozo neprihvacaju...zasto mi je odbijena kartica na kojoj su izvsene isplate i na koju sam mislio da napravimo kompletnu isplatu

These are declined payments

Ovo su odbijene isplate

These are in the request from yesterday

to e-wallet aurcash master card

Ove su od jucer u zahtjevu

na e-wallet aurcash master card

Accepted aircash master card and already 3 payments made on it and then I have to send it again for a new payment and they refuse it..

I don't understand what's going on??????

I beg you for help!!!!!

Prihva?ena aircash master card i na njoj napravljene ve? 3 isplate a zatim je ponovno moram slati za novu isplatu i oni ju odbijaju..

Ne razumijem ?ta se de?ava??????

Molim Vas za pomo?!!!!!

Hello dadan

All withdrawal have been approved by the Casino.

Kind regards

The latest news that the payment of €1,000 is in progress

Najnovija vijest da je isplata od 1000€ u tijeku

Thank you

Hvala Vam

Thanks for the ongoing updates.

Dear dadan,

Please let us know when the last withdrawal reaches your bank account.

I will definitely

Hocu obavezno

Please, they canceled everything from the €1000, they paid €600...and again they are asking me for all possible documents (passport, ID, invoice, etc.)

Is it possible to sue the casino or what else should I do!?! €6,200 is in my VulcanVegas account...every time they ask me for documents...I have already sent them ten times all the documents

Molim Vas opet su mi sve ponistili od one 1000€ su isplatili 600€ ...i ponovo me traze sve moguce dokumente (pasos,ID,racun itd)

Jel se moze tuziti casino ili sta da radim vise !?! 6200€ mi je na racunu u vulkanvegasu...svaki put me traze dokumente ....poslao sam im vec deset puta sve dokumente

Please, does it have the name of the owner

I have a feeling that they are playing with me

Molim Vas jel ima ime vlasnika

Imam osjecaj da se igraju sa mnom

Hello,

According to our records, the player received 2900 EUR, 5800 EUR - yet to go.

Regards

5800€ yes

but €400 has been IN PROGRESS for a week

5800€ da

ali 400€ je IN PROGRES vec sedmicu dana

Dear dadan

This means that the transaction was approved by the Casino and is being processed by the PSP.

Regards

Every time I contact you my payment requests are in process...

Currently, there is €4,206 in the Vulkanvegas account, which means that the approved payment of €1,600 is in progress, and the €400 from 7 days ago is still pending...

Thanks for now!!!

Svaki put kad Vam se obratim moji zahtjevi za isplatu budu u procesu...

Trenutno na ra?unu Vulkanvegas je 4206€ zna?i da je u toku isplata koja je odobrena 1600€ a onih 400€ od prije 7 dana je jo? uvijek na ?ekanju...

Hvala za sada!!!

Thank you very much, dadan, for providing the necessary information. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you dadan for providing us with all the information. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

It can

Moze

Hello all,

According to our records, all the winnings have been paid out.

Regards

According to the records, they are, but I'm still waiting for €2,400, which is in progress... I think it should go to the account tomorrow (Wednesday)... I'll be sure to let you know

Prema evidenciji jesu ali cekam jos 2400€ koji su u toku...mislim da bi trebalo sjesti na racun sutra(srijeda)...obavezno cu vam javiti

All praise for you...I don't know how to take it back

Sve pohvale za Vas...neznam kako da se oduzim

The case is closed ... everything has been paid into the account

Slucaj zavrsen ...sve je uplaceno na racun

Dear dadan,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter