Hello,

My account was verified and I've received a partial payment of my winnings, but then I was suddenly blocked. It's impossible to establish reasonable contact with the casino. The winnings were mainly generated from Sweet Bonanza and LegionX.

I need assistance, please!

Hallo,

mein Konto war verifiziert, ich habe auch eine Teilauszahlung meines Gewinns erhalten, danach wurde ich einfach gesperrt. Ein vernünftiger Kontakt mit dem Casino ist nicht m?glich. Der Gewinn wurde haupts?chlich in Sweet Bonanza und LegionX erwirtschaftet.

Bitte um Hilfe!

Dear bertl0810,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the KYC verification? Which documents have you provided?

Have you received any explanation as to why your account was blocked? When was the last time you contacted customer support and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello all

The account is permanently blocked due to multiaccounting and bonus abuse.

Here is an example of the duplicating account - mikale**[email protected]

The player deliberately was changing the letters within the personal details, used and abused bonuses.

Regards

Dear Anonymized387,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.