I requested a withdrawal of 500 Euros on 25.4.24. The processing was quick, but the money never arrived in my account. Whenever I inquired, I was always told that it had been paid. After turning in my bank statements, it's clear that the money never arrived. Apparently, it's been stuck in financial processing this whole time and nothing's happening. I keep getting told that I will be notified… ??

Now, I have again withdrawn 400 Euros on 14.05.24, and it seems like the exact same thing is happening again. I'm getting really frustrated and disappointed because I've never had any problems with withdrawals and everything used to arrive just fine. Thanks.

Ich habe am 25.4.24 mit 500 Euro auszahlen lassen.. die Bearbeitung ging fix… aber das Geld kam nie auf mein Konto an… beim nachfragen hie? es immer das es bezahlt wurde… nach abgeben meiner Kontoauszüge so ersichtlich ist.. dass das Geld nie an kam ist es angeblich die ganze Zeit in der Bearbeitung bei der Finanzabteilung und es passiert einfach nichts… immer nur als Antwort ich werde benachrichtigt ??

Und jetzt hatte ich wieder am 14.05.24…. 400 Euro ausgezahlt und irgendwie passiert wieder genau das selbe… also langsam bin ich davon echt genervt und entt?uscht denn es gab sonst nie Probleme mit der Auszahlung und es kam immer alles an. Danke

Hello dennislo641983,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good morning... I won the prize with real money and don't play with a bonus... I have daily contact and always ask... what the status is and am always told that I will be notified by email but nothing happens.... I have never had any problems and have been verified for a long time and there have never been any problems

Guten morgen… Ich habe den Gewinn mit Echtgeld erspielt und spiele nicht mit Bonus… Ich habe t?glich Kontakt und frage immer nach…wie der Stand ist und werde immer vertr?stet das ich per Email benachrichtigt werde aber es passiert nichts…. Ich hatte nie Probleme und bin schon einem langen Zeitraum verefiiziert und es gab sonst nie Probleme

Good morning... did my message arrive now? Because it still says it is being processed? Regards, dennisb

Guten morgen… kam meine Nachricht jetzt an ? Weil immer noch da steht das es bearbeitet wird ? Fg dennisb

Hello dennislo641983 and thank you for all the information provided. I will now forward your complaint to my colleague Natalia ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi dennislo641983,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Vulkan Vegas Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify if both the player's withdrawal requests have been already processed from your side or what's their status now?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email [email protected].

Kind regards,

Natalia

Dear dennislo641983

Please kindly specify the disputed transaction ID.

Regards

The money was finally credited back to my player account yesterday... This long wait is really not customer friendly... But I thank Casino Guru for the support ??

Das Geld wurde gestern endlich auf mein spielerkonto wieder gut geschrieben…. Dieses lange warten ist echt nicht Kundenfreundlich…. Aber ich danke für die Unterstützung von Casino Guru ??

Dear dennislo641983, could you please specify if it means that you have received both of your withdrawal requests? Can we close your complaint as resolved?

Yes you can close as done thanks

Ja k?nnen sie als erledigt schlie?en danke

Dear dennislo641983,

Thank you for the confirmation, I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia

www.kpvfaw.com