Its been 4 days sinced they deducted my balance but nothing comes to my bank account. Based on the t&c, they will only deduct the balance if the withdrawal is completed. They always say wait for 24 hrs but nothing happened.

Dear allenobando17,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please advise if you received any payouts from this casino in the past? Which payment method did you use to withdraw from the casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

I did received payouts from them using skrill. It usually takes 2-5 days only. But I never experienced them already deducting the withdrawal amount in my balance for 4 days while the status is still incomplete.

I understand your surprise, but the fact it's the two different payment methods, the transaction might be processed differently.

I'll set the timer for 7 days allowing the time for the transaction to be processed completely and if the money doesn't reach you after this time, we'll intervene.

Thanks for your patience and understanding.

I received it already. Thank you.

Dear allenobando17,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

www.kpvfaw.com