i transferd $300 on it an nowits just all of a sudden disapeard no fucking way i want a refund or ill sue yous 

Dear Jarrod,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please provide me with more information and details regarding this matter? Has the money been debited from your bank account, but never reached your casino account? Do I understand it correctly? Was this your first deposit? What payment method did you use? I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Jarrod,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.