The company's behavior is unacceptable. I've spent over 10,000 and haven't received anything in return, despite having swapped numerous games. There's no rewards issued, and I'm constantly being booted from the game. It's as if they've taken it hostage and have left my account continuously frozen.

Απαραδεκτη η εταιρια μου εχει φαει πανω απο 10000χιλιαρικα δεν εχει δωσει τιποτα εχω αλλαξει ποσα παιχνιδια δεν δινει κανενα συνεχεια κολαγε με πεταγε εξω απο το παιχνιδι συνενωησει μπουζουκι και επισει? μου παγωναν συνεχεια το λογαριασμο

Dear bangelesphekos,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).

If you possess additional information that could support our case, kindly send it to me. To address the casino regarding their RTP (Return to Player), having the complete game history of the player is the most effective approach. Please send it to [email protected] as soon as possible.

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear bangelesphekos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.