I tried to close my account via chat. The chat responded that I should send an email. I've done this several times but haven't received a response yet!

Could you please reach out to the casino on my behalf, Casinoguru? I want to close my account but they are refusing to do so!!!

Habe versucht via Chat mein Konto zu schlie?en. Die Antwort lautet vom Chat das ich eine Email schreiben soll. Dies habe ich jetzt mehrfach geschrieben doch bisher keine Antwort!

Casinoguru bitte k?nnten Sie das Casino kontaktieren? Ich m?chte mein Konto schlie?en aber die weigern sich es zu schlie?en!!!

Hello Chris187,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild.io Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Why exactly are you trying to close your account? Did you request for account closure or self-exclusion? Do you have any remaining balance on your casino account?

Looking forward to your answer.

Regards,

Nick

Dear Chris187,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.