Hello,

Unfortunately, I only found your site afterwards and of course I would not have paid in. I'm being brushed off now too.

the live chat answers snotty and the money has still not been transferred, although the status has changed to processed relatively quickly.

So far no money has arrived despite promises that the money has gone out.

Hallo,

leider habe ich Ihre Seite erst danach gefunden und h?tte natürlich nicht eingezahlt. Auch bei mir werde ich mittlerweile abgewimmelt.

der Live Chat antwortet patzig und das Geld ist immer noch nicht überwiesen trotzdem der Status relativ schnell auf processed gewechselt ist.

bisher kam kein Geld an trotz versprechen dass das Geld rausgegangen sei.

Dear denizBSC,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it. I sincerely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to [email protected]?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Thank you very much, denizBSC, for the forwarded screenshot:

I fully understand your frustration. However, I will set the timer for additional 7 days allowing to casino two full weeks to process the payment. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Thank you very much so far.

Super vielen Dank schon mal bis hier hin.

Hello, so far still no money has been received, 14 days have passed today.

there are no more replies from the casino.

Hallo, bisher ist immernoch kein Geld eingegangen es sind heute 14 Tage vergangen.

es gibt keine Antworten mehr vom Casino.

Dear denizBSC,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.