Hello, I played normally with a bonus that I received by email and I met all the wagering requirements and requested a payout. I should do kyc, which I did and it was also confirmed. I've been waiting for over 1.5 weeks and it's working nothing at all i get no real answer in live support and no answer via email

That's why I ask for help LG Manuel

Hallo habe ganz normal mit einem bonus gespielt den ich per email erhalten habe und habe alles umsatzbedingungen erfüllt und eine auszahlung angefordert darauf hin sollte ich kyc machen welches ich auch getan habe und auch best?digt wurde nun warte ich seit über 1,5 wochen und er tut sich überhaupt nichts ich bekomme keine richtige antwort im live support und per email keine antwort

Darum bitte ich um hilfe LG Manuel

Hello manuelwandt1604,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 24 Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Since when exactly is your account verified? What kind of bonus did you play with and did you finish all the requirements of it?

Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money.

Looking forward to your answer.

Regards,

Nick

yes met all requirements was an email promo and have been verified for a week and this is my first payout

ja habe alle erforderungen erfüllt war eine email promo und bin seit einer woche verifiziert und dies ist meine erst auszahlung

Hello manuelwandt1604,

As mentioned above, the first payout can take up to 14 days after finishing the verification. Be sure to wait at least 1 more week for it to appear on you account. If there would be no update from the casino, we will definitely try to intervene.

Regards,

Nick

there was an update that the payout was supposed to be sent but haven't received anything for 5 days still waiting

es gab ein update das die auszahlung angeblich versendet wurde aber habe seit 5 tagen nichts erhalten warte immer noch

Hello manuelwandt1604,

What kind of update do you mean? Did the casino contact you or the status of the withdrawal changed?

Regards,

Nick

support means that you have sent the money to me but have not received anything that was 5 days ago

support meint das sie das geld an mich gesendet haben habe aber bisher nix bekommen das war vor 5 tagen

Hello manuelwandt1604 and thank you for the information. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Yes, as I said, I've been waiting for over two weeks now and nothing arrived

Ja wie gesagt warte ich seit über zwei wochen nun und es kam nichts an

Hi manuelwandt1604,

I've just reviewed your case and fully understand your concerns about the delayed. I'll try my best to help you resolve the issue by contacting the casino.

I'd like to invite Wild Pharao Casino to join this conversation and take part in the investigation. Can you please confirm that the player's withdrawal request has already been processed?

Regards,

Natalia

Hi all,

I'd like to ask the Wild Pharao Casino to reply to this complaint.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will be forced to close the complaint as ‘unresolved’.

Regards,

Natalia

I want my money

ich m?chte mein geld haben

Hi manuelwandt1604,

I'm really sorry, but since we haven’t received any reply from the casino regarding your case, we cannot continue resolving this complaint and are forced to close it as ‘unresolved’.

My apologies for not being of more help, but at least closing this complaint as unresolved will make a negative impact on the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

Regards,

Natalia