Hello and I played the free spins of machance casino I got a profit of € 900 with the free spins and with my first deposit after unlocking the bonus they only let me withdraw 170 they ask me for documents and they tell me that it has to be a paper invoice a photo and so they spend 4 or 5 working days then they tell me that after 48 hours they will process the payment after that time I call them and they tell me they are late with the payments and requested my withdrawal on the 19th and have not yet been processed chat today and I They said that in the afternoon they would process it but I doubt it because that works in the morning

Hola e jugado alas tiradas gratuitas de machance casino obtuve un beneficio de 900€ con las tiradas gratuitas y con mi primer deposito despues de desbloquear el bono solo me dejan retirar 170 me piden documentos y me dicen que tiene que ser una factura en papel una foto y asi pasan 4 o 5 dias laborables luego me dicen que despues de 48 horas procesaran el pago transcurrido ese tiempo los llame y me dicen que tienen retraso con los pagos e solicitado mi retiro el dia 19 y aun no se a procesado chatee hoy y me dijeron que hoy a la tarde lo procesarian pero lo dudo pues eso funciona por la ma?ana

Hello, Jose.

I am sorry to hear about your issue.

It’s quite usual for withdrawals to take couple days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. This is why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

May I ask when you requested your withdrawal?

Best regards, Jozef

I have already received the money thanks for helping me

Ya me han ingresado el dinero gracias por ayudarme

Dear Jose,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

Best regards, Jozef