All online casinos are handled by the system if you have a big payout it disconnects you from the system by preventing you from continuing to win when you claim it tells you that it is not responsible for disconnection be sure to read the condition of the casino and also when you have free scatter rounds and you do not manage to play them it tells you that the provider of the EGT or PRAGMATIC Example games so on has updated the games then you lose all I have proof at this subject

even the tournaments are handled and managed for a gagent close to them or any of them and I have evidence also about it madnes hallowen

I make a call or players to play real casinos that if want to play

And denounce these manipulations to the instance compile games

Every 4 hours I will show a proof to publish on the social media

Dear Rih,

Thank for contacting Casino Guru. I’m sorry to hear about your negative experience. As far as I know, casinos can’t influence the RTP (return to player) of the games. The game providers are responsible for running the games. The following link will take you to an article on our website about how games of chance work:

http://www.kpvfaw.com/learn-about-games-of-chance-rtp-variance

However, if you are convinced you have relevant evidence, feel free to send it to us. 

Best regards,

Peter

dear sir 

i send some pics about bonus game pirat  provider pragmatic to show 

ligne 1 and 2  and 4 and 5  are stoped but 3 no 

i have another pics n defferent time 

best regards

i send some pics about bonus game pirat  provider pragmatic to show 

dear sir 

now i send mails about another and how cu stomer winbet answered me whitout any respect for player just to take your money and to tell you go far 

there is about to games aztec glory and cleopatre  whit 1 euro bet 

i ask me self why this is hapen just to me every moment is same answer provider maintenance or anoter for this i sayed is manipulated you have mails to confirme what i say where is honestly

Rositsa Toncheva (WinBet Online)

Feb 27, 03:13 EET

Dear, rih!

We are writing you in reference to your inquiries about your earned free spins while playing game Aztec Glory.

We want to inform you that after you have earned your free spins, you have canceled the game session.

At the same time the monthly technical maintenance of these games has taken place, so you have not been able to make the most of your spins.

In such cases, players are paid the winnings according to the already known result and unfortunately free spins are lost.

In case you have any further queries, please do not hesitate to contact us back.

Екип Обслужване клиенти

WINBET Online

имейл: [email protected]

телефон: +(359) 92 919 016

чат на живо: winbet.bg

2 

Maria Saparevska (WinBet Online)

Jul 30, 16:41 EEST

Hello, rih!

We are writing you regarding your request about winning free spins in the game Grace of Cleopatra.

Since we have made the required check-up, we would like to inform you that due to the Winbet server's maintenance mode entry, the game session was automatically closed by the system and you were paid out the winnings generated until the session was closed.

This behavior of the system is duly described in the rules of EGT games, where the player is informed that 'In case of interruption of the game for reasons which are not depending on the player, for its' end is considered the moment of termination. If there are accumulated funds at that moment, they are automatically paid to the player.'

We are sorry for the occurred inconvenience and as a compensation we have added Personal Exclusive Bonus in your account. Its value is 50.00 EUR and is for the Casino section - slots. You can activate it when you have 50.00 EUR free balance in your profile.

Thank you for your understanding!

We wish you good luck and may the odds be in your favor!

In case you have any further queries, please do not hesitate to contact us back.

Екип Обслужване клиенти

WINBET Online

имейл: [email protected]

телефон: +(359) 92 919 016

чат на живо: winbet.bg

here i send you pics when is important win what hapen  same game pirat from pragmatic

finaly dear sir 

i cant expresse me self more good becaus i dont speak very well englesh what i can say thank you for all i want just to advice people if they want to play to be in real casino 

becaus they find every time answer and never is them errore or fault

Dear Rih,

Thank you for the screenshots and additional information. If I understand you correctly, there are situations when you are supposed to win but one slot keeps turning, right? What happens after that? Does it get stuck or it stops eventually? In any case, if you take a look at your game history, you should be able to see the results of the game rounds regardless. You also write that the casino replied to you without respect. Actually, the casino replied in a very polite way and offered you a €50 bonus. 

Best regards,

Peter

Thnak you peter to care about me casse 

1/ yes when is big win dont stop and when i restart it deffrent cylind stop not in right way how you see it in defferent screanshoot and afther i didnt find it completly the free spin when i claim it they say me i need deffrent internet  and and and i have and i keep all maills 

i seek it in me history game i didnt find anything about slot pirat 

2.AND TOURNEMENT i sned you pics to see how much point i colected and what was published and them maills there is prouve they make mesteak calcule you can see it and if you want i can send you again and how i explained they add me 25EUR AFTER I CLAIM IS WRONG calcule .and what i writed in me last mail they give me first 25 eur and when i complain they  add 25 eur i didnt beg them i seek just what is me right me i see me self IN 2 or "3 place 

thank ou again people are used of course anyone obliged me to play there its me fault just i want to advice people 

Hi Rih, 

Thank you for your reply. I will try to contact the casino and we will see what the casino's standpoint is. 

Best regards,

Peter

We would like to ask the Winbet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

thank you peter i have experiance whit them when to complain take time to answer or no answer ....but for deposit they answer very quickly to take your money 

i hope i explained good me casse becaus is 3 defferent casse most important is tournement 

again thank you for all what you do 

hello peter 

how i say it in me last mail they will not answer 

tell me please how i can denounce it to comission gambling who provide license ...is not for money is for not be happen to another people becaus 1 euro after 1 euro they will collect millions euro 

best regards 

hello peter 

how i say it in me last mail they will not answer 

tell me please how i can denounce it to comission gambling who provide license ...is not for money is for not be happen to another people becaus 1 euro after 1 euro they will collect millions euro 

best regards 

Hello Rih, 

Thanks for the replies. Unfortunately, I wasn't able to get a response from the casino. I tried to contact different casino reps, but I wasn't successful. The casino has a Bulgarian license and I found an email address where you can submit a complaint. You can try this as a last resort solution. The email address is here: [email protected]. The link to the website is here: http://www.dkh.minfin.bg/en/page/59

Please let me know if it was helpful. 

Dear sir thank you for all How you tlod this will affect them ranking reputation and i want People read about them if possible Best regards

Hi Rih, 

Have you received any reply from the Bulgarian gaming authority?

Hi Peter Till nothing

Hi peter Till nothing

Hi Rih, 

I tried to contact the Bulgarian gaming authority myself, but haven't received any reply. Since there still no response from the casino, I will close this complaint as unresolved. This will affect the rating of the casino so it could eventually help to change the casino's approach. I'm sorry I wasn't of more help. 

Best regards,

Peter

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Hi Rih,

You asked us to reopen the case, but haven't added any reply. Please write a response if you have some new information regarding the complaint, otherwise we will close the case again.

Hi Rih,

Since you haven't added any replies, I will close the case back as unresolved.

Best regards,

Peter